CustomerSuccessManager

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U. S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI. About the Role As a Customer Success Manager, you will oversee a school book of business, driving engagement, retention, and growth. You’ll manage partner schools from onboarding to renewal, identify upsell opportunities, and provide exceptional support through a deep understanding of BrainPOP’s products and customer needs. This role requires experience driving renewals and upsells through efficiency in organizing and managing a high-volume book of business and leading consultative discussions with school leaders about their unique needs, standards, and industry trends that influence their purchasing decisions. This role involves quarterly travel for on-site customer engagements and/or conferences, and time spent at NYC HQ for attendance at company and team events (1-2 times per year). The Customer Success Manager will manage a book of business in the South/Southeast. This hire will ideally be located in NC or SC. In this role, you will: Manage and be accountable for the success of partner schools from onboarding through renewal. Successfully identify growth opportunities, initiating conversations regarding expansion and growth with our current customers in your territory, and upselling partner resources in subscribed schools. Develop deep knowledge of the