Box
Technology
CustomerSuccessManager
“Customer Success Manager at Box. Skills: Customer Success, Account Management, Relationship Management. Own book of Mid-Market accounts. Build trusted partnerships”
What You'll Achieve.
Drive adoption; Drive renewal; Drive growth; Improve customer value; Increase retention; Increase expansion
Industry & Context.
Proactive problem-solving
Travel as needed
What They're Looking For.
Must Have
3+ years customer success experience, 3+ years account management experience, 3+ years client-facing experience, Experience managing book of business, Proven ownership track record, Proven proactive problem-solving, Relationship management skills, Communication skills, Comfortable leading demos, Comfortable leading executive conversations, Operationally rigorous, Experience navigating business systems, Experience forecasting, Experience health tracking, Growth-minded, Coachable, Comfortable managing Mid-Market portfolio, Prioritize impact across multiple accounts, 3 days/week in-office, Travel within region as needed
Nice to Have
Experience in SaaS, Non-traditional backgrounds welcome, AI-enabled workflows experience
What You'll Do.
Own book of Mid-Market accounts
Build trusted partnerships
Tie business goals to outcomes
Maintain operational rigor
Track customer health
Prioritize actions based on signals
Identify opportunities
Execute proactive playbooks
Improve customer value
Collaborate cross-functionally
Prioritize customer meetings
Surface insights from portfolio
Influence territory planning
Influence process improvements
Champion growth mindset
Experiment with AI-enabled workflows
Scale customer success
How You'll Work.
Team & Collaboration
Collaborate across teams; Cross-functional collaboration
Communication Scope
Executive conversations; Product demos
Applying for this Customer Success Manager role?
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