Boulevard
self-care businesses
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at Boulevard. Skills: Account health, Renewals, Growth opportunities, Customer insights. Own the post-onboarding customer relationship. guiding customers toward sustained value realization”
What You'll Achieve.
sustained value realization; long-term success; retention outcomes; contract renewals; satisfaction; long-term partnership; product improvements; cross-functional action; customer growth; customer success; mitigate impact; protect retention
Industry & Context.
What They're Looking For.
Must Have
3+ years managing a Mid-Market book of business, demonstrated success in retention, renewals, and relationship management, Ability to learn Boulevard’s platform quickly, communicate effectively with stakeholders of varying technical depth, deliver thoughtful solutions to customer needs, ownership mindset, ability to understand customer goals, identify risk, prioritize work across a diverse, multi-location book of business, Clear, empathetic communicator, deliver direct messages while maintaining trust and long-term relationships, Comfortable managing competing priorities, evolving processes, shifting customer needs, execute effectively under ambiguity, maintaining high standards for follow-through and execution, Self-starter, embraces change and challenge, Proactively identify and drive expansion opportunities, leveraging customer context, usage data, and sound judgment, Identify early signs of risk or operational challenges, escalate appropriately, activating playbooks and internal partners to mitigate impact and protect retention
Nice to Have
Prior experience in the salon, spa, or wellness industry
What You'll Do.
Own the post-onboarding customer relationship
guiding customers toward sustained value realization
long-term success with the Boulevard platform
Own retention outcomes
proactively monitoring account health and risk signals
executing contract renewals
Ensure customers are receiving the most value
Build and maintain strong
trusted relationships
delivering a high-caliber experience
Advocate for customers
inform product improvements
cross-functional action
Proactively identify opportunities to boost adoption
help our customers grow and succeed
up-selling and cross-selling motion
How You'll Work.
Team & Collaboration
work cross-functionally; share customer insights; help shape strategies; internal partners
Communication Scope
communicate effectively with stakeholders of varying technical depth; Clear, empathetic communicator; deliver direct messages
Full Job Description
Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen. We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most. Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. The Customer Experience team is responsible for launching, supporting, and strengthening long-term relationships with Boulevard customers. As a Customer Success Manager, you will partner closely with our Mid-Market customers- a portfolio of sophisticated, multi-location self-care businesses- to ensure they realize meaningful, ongoing value from our platform. In this role, you will own a book of business end-to-end, proactively managing account health, renewals, and growth opportunities. You’ll work cross-functionally, share customer insights, and help shape strategies that strengthen the customer experience and support Boulevard’s long-term growth. What you’ll do here: Own the post-onboarding customer relationship, guiding c
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