Boomi
Technology
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Boomi. Skills: Customer Success, Account Management, Value realization. Maximize retention. Identify growth opportunities”
What You'll Achieve.
Maximize retention; Identify growth opportunities; Meet retention targets; Exceed retention targets
Industry & Context.
Problem solving; Analytical skills
What They're Looking For.
Must Have
5+ years experience, Account Management focus, Commercial IT organizations experience, Address business value, Address total cost of ownership, Handle solution scoping, Handle services scoping, Define Statement of Work, Collaborate with Systems Integrators, Understand complex business subjects, Communicate complex business subjects, Understand technical subjects, Communicate technical subjects
Nice to Have
Cloud integration experience, Application integration experience, B2B integrations experience, Meet retention targets, Exceed retention targets
What You'll Do.
Identify growth opportunities
Manage post-sales account success
Understand customer requirements
Drive customer enhancements
Accelerate customer adoption
Remove adoption barriers
Identify expansion opportunities
Collaborate with internal stakeholders
Partner with subscription sales
Promote Boomi Professional Services
How You'll Work.
Team & Collaboration
Boomi teams; Product teams; Services teams; Support teams; Account teams; Internal stakeholders
Communication Scope
Business communication; Technical communication
Full Job Description
About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. This is a hybrid role based in our Vancouver office, with in-office days Tuesday, Wednesday and Thursday. How You'll Make An Impact Maximize retention and identify growth opportunities with your account portfolio Manage the overall post-sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support) Understanding of customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams) Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program The Experience You Bring: 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account Management focus Experience with Commercial IT organizations Ability to address topics such as business value and total cost of ownership, etc. Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work Experience in collaborating with Systems Integrators Excellent ability to understand and communicate complex business and techni
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