CustomerSuccessManager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. Customer Success Manager The Customer Success Manager is a trusted resource to the Customer Success help align customer use case with their business objectives Maintain and manage customer databases Maintain strong customer retention rates aligned with corporate goals Partner with Sales by identifying new business opportunities for expanding the footprint Orchestrate and schedule digital adoption campaigns to customer contacts at the appropriate stage of the customer journey. Qualifications and Experience 4+ year’s account management, customer success or technical support experience in enterprise software Understanding of the software development lifecycle, application security and/or related field Proven skill with juggling multiple account management activities at a time while maintaining strong attention to detail Excellent verbal and written communication and virtual presentation skills Ability to work independently and to collaborate effectively across functions. Fluency in Korean or Japanese languages is a plus (but not mandatory) Education and Certifications Bachelors' degree in a related field Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by appli