Behavox
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Behavox. Skills: Customer Success, Account Management, Revenue Generation. Facilitate continuous value generation for customers. Ensure zero churn by facilitating high ROI”
What You'll Achieve.
ensuring zero churn; facilitating high ROI for your customers; expanding your book of business through upsells; deliver value across those business goals; priming your customer for long-term success; measuring success of the program; further penetrating the account; REDUCE churn and retain accounts; increasing customer satisfaction
Industry & Context.
SOLVE problems whilst applying highly customer-centric practices
What They're Looking For.
Must Have
Knowledge of managing relationships with financial services companies, Enterprise, or large corporations, leading change management efforts, driving customer accountability, working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k, identifying revenue opportunities, devising account plans, negotiating expansion opportunities, clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level
What You'll Do.
Facilitate continuous value generation for customers
Ensure zero churn by facilitating high ROI
Expand book of business through upsells
Craft KPIs and deliver value
Coordinate and execute functional deliverables
Measure program success
Guide customer on best practices
Engage executive stakeholders
Penetrate the account
Expand accounts and generate additional revenue
Reduce churn and retain accounts
Increase customer satisfaction
Prioritize strategically to provide customer analysis
Provide activity plans
Solve problems whilst applying customer-centric practices
How You'll Work.
Team & Collaboration
Work across departments (PMs, PMs, AE) to champion for clients
Communication Scope
clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level
Full Job Description
About Behavox Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. About the Role The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to: - Work with some of the World's largest, most prestigious financial institutions - Build strong foundations for our Customer Success team - Drive ROI across a growing suite of cutting edge Machine Learning powered products What You'll Bring A dee
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