Baker Hughes
Energy
CustomerSuccessManager
“Customer Success Manager at Baker Hughes. Skills: Customer Success, Relationship Management, Product Adoption. Establish and enhance customer relationships. Promote adoption, value realization, retention and loyalty”
What You'll Achieve.
Value realization; Retention; Loyalty; High retention rates
Industry & Context.
What They're Looking For.
Must Have
Bachelor’s Degree in an engineering discipline, Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries, Minimum 10 years of relevant experience in Asset Performance Management technologies, Minimum 2 years of relevant experience in enterprise solution architecture and design
Nice to Have
references in early engagement activities that led to significant business growth, Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers, Experience in driving critical NPIs to position commercial requirements back to product development team
What You'll Do.
Establish and enhance customer relationships
retention and loyalty
Guide customers through implementation and onboarding
Drive product usage and adoption
Act as primary point of contact for customer inquiries
Identify upsell and cross-sell opportunities
Collaborate on external facing success stories
Track customer health metrics
Ensure timely contract renewals
How You'll Work.
Team & Collaboration
Represent the voice of the customer internally; Collaborate with the solution architects and sales team; Collaborate with customers on external facing success stories
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