AVIV Group

digital real estate technology

CustomerSuccessManager

Hamburg, Germany FULL TIME
The Brief

“Customer Success Manager at AVIV Group. Skills: Customer Relationship Management, Upselling, Cross-selling, Churn Prevention. Identify upsell and cross-selling opportunities. Develop existing customers”

Industry & Context.

digital real estate technology

What They're Looking For.

Must Have

At least 2 years in sales or account management, Experience with digital products (SaaS/platforms), Strong communication skills via phone, video, or email, Solution-oriented approach, Ability to manage a portfolio of approximately 400 accounts, Structured and organized work style

What You'll Do.

Identify upsell and cross-selling opportunities

Develop existing customers

Ensure long-term customer retention

Prevent customer churn

Identify and develop potential in existing customers

Delay customer cancellations

Advise customers on visibility through ads

Set priorities for sustainable success

How You'll Work.

Communication Scope

Communication skills

Free ATS check

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