CustomerSuccessManager

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We’re seeking an experienced customer success manager to join our team and help us build our modern service management platform. This is a hybrid position based out of our Bangalore or Chennai offices. We offer competitive pay to employees and practical benefits for their whole family. If this sounds interesting to you, read on. What this is about (role) The Customer Success team at Atomicwork is responsible for driving adoption and value realization for Atomicwork customers. As a Customer Success Manager, you’ll manage a few of our largest mid-market and Enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. We seek a bright, motivated individual with a passion for learning and the ambition to be a crucial part of our growth strategy. Above all, we are looking for a strong communicator who can collaborate effectively internally and externally to get things done. The ideal candidate for this role will possess strong relationship-building skills and a laser focus on positive customer outcomes. What we’re looking for (qualifications) We are not big on formal qualifications, and we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility toward their work. 5+ years’ experience in Management Consulting, Customer Success roles serving Enterprise clients. Project Management Experience Collaboratively develop and build a detailed project plan to monitor and track progress. Coordinate internal resources for flawless execution of multiple projects Track project performance through the use of data and analytics Coordinate and communicate frequently with cust