CustomerSuccessManager

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. ## **The Role** The Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level relationships with key decision makers, influencers, and senior management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities. We are looking for a passionate and experienced individual able to help a portfolio of customers achieve their business objectives by leveraging our solutions. This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer increase their level of maturity in key business processes. ## **Your Impact** * Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts. * Focus on customer intimacy. * Deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities. * Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper. * Understands the customers’ business environment, challenges and opportuni