AppsFlyer
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at AppsFlyer. Skills: Customer Success Management, Product Expertise, Client Relationship Management. Own advertiser success. Solve business challenges”
What You'll Achieve.
Drive platform adoption; Expand product usage
Industry & Context.
Solving diverse business challenges; Analytical capabilities; Ability to perform data-driven analysis; Translate insights into strategic business recommendations
What They're Looking For.
Must Have
3-5+ years of experience as a Customer Success Manager in SAAS companies or related roles, Web marketing and digital advertising experience, Technical background, Analytical experience, Advanced proficiency in written and spoken English
Nice to Have
Mobile experience is a big advantage, Product management sense/familiarity, Project management skills/certification, Technical background on SDKs, APIs, SQL, Mobile App Tracking
What You'll Do.
Own advertiser success
Solve business challenges
Partner on growth strategies
Channel customer feedback
Become product expert
Solve technical problems
Build business relationships
Provide training and education
Document customer feedback
Host Executive Business Reviews
Identify upsell opportunities
Deliver strategic insights
Drive platform adoption
Participate in industry events
Partner with stakeholders
How You'll Work.
Team & Collaboration
Work with talented professionals across the globe; Partner closely with cross-functional stakeholders — including Sales, Product, and Solutions Architects
Communication Scope
Advanced proficiency in written and spoken English; Storytelling and communication skills
Process & Methodology
Project management skills/certification
Full Job Description
Please submit CVs in English only. At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you’re ready to bring your skills to a global stage, this is your chance to make an impact. About the Role Own the success of Brazil’s top advertisers. You’ll be AppsFlyer’s eyes and ears with clients — solving diverse business challenges, partnering on growth strategies, and channeling customer feedback directly into product innovation. What you'll do: Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve technical problems Build deep business relationships by continually WOW-ing our customers through exceptional support and service Provide training and education on our products and new features through demos, webinars, and both virtual and on-site training Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcome Have a commercial mindset and identify upsell opportunities Analyze large and complex data sets from multiple sources to identify growth opportunities, performance trends, and strategic recommendations for customers Deliver strategic insights and actionable recommendations to drive platform adoption and expand product usage across multiple teams within customer organizations Participate in industry and marketing events to strengthen market knowledge, business acumen, and awareness of emerging trends and customer challenges Partner closely with cross-functional s
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