AppsFlyer
mobile measurement and marketing analytics
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at AppsFlyer. Skills: Customer Success Management, Account Management, Customer Relationship Management, Product Adoption, Customer Retention, Customer Onboarding, Customer Training, Customer Support, Data Analysis, Strategic Planning, Executive Communication. Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions. Lead onboarding, training, and enablement sessions to set customers up for long-term success”
What You'll Achieve.
driving product adoption; solving problems proactively; maximizing customer outcomes; ensure that customers extract real value and renew with confidence; set customers up for long-term success; ensure engagement and satisfaction; showcase impact and align on goals; drive product improvements and customer satisfaction; play a key role in shaping digital transformation journeys
Industry & Context.
solving problems proactively; Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations
What They're Looking For.
Must Have
Proficiency in the Thai language is mandatory
Nice to Have
Exposure to mobile marketing, martech, or analytics platforms, Understanding of SDKs, APIs, or mobile attribution tools, Experience working with product or technical teams, Familiarity with AI-powered tools and workflows that enhance productivity and decision-making
What You'll Do.
Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions
and enablement sessions to set customers up for long-term success
Conduct regular check-ins
and strategic syncs to ensure engagement and satisfaction
Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals
Analyze customer data to surface insights
troubleshoot challenges
and recommend optimizations
Capture feedback and work closely with Product
and Sales teams to drive product improvements and customer satisfaction
How You'll Work.
Team & Collaboration
work closely with Product, R&D, and Sales teams
Communication Scope
Executive Business Reviews (EBRs)
Full Job Description
About AppsFlyer AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success. We believe in local empowerment backed by global excellence, and our Bangkok team is a key part of our APAC presence. About the Role We’re looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes. As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence. What You’ll Do: Manage the post-sales relationship for a portfolio of customers across Thailand and the SEA regions. Lead onboarding, training, and enablement sessions to set customers up for long-term success. Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction. Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals. Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations. Capture feedback and work closely with Product, R proficiency in the Thai language is mandatory. Nice to Have: Exposure to mobile marketing, martech, or analytics platforms. Understanding of SDKs, APIs, or mobile attribution tools. Experience working with product or technical teams. Familiarity with AI-powered tools and workflows that enhance productivity and decision-making. What we offer: You'll join a team that values curiosity, growth, and meaningful impact. Our Bangkok office blends local autonomy with global collaboration. You’ll work with innovative customers and an experienced regional team. Our leadership invests in people, and your growth
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