Antenna
Media and Entertainment
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager at Antenna. Skills: Customer success, Account management, Data utilization. Own customer experience with Antenna. Ensure customer engagement”
What You'll Achieve.
Exceeding retention quota
Industry & Context.
What They're Looking For.
Must Have
2-4 years of relevant experience, Track record in customer success, Experience owning enterprise accounts, Consistently exceeding retention quota, Excellent communication with technical products, Experienced presenting to stakeholders
Nice to Have
Fascinated by new subscriber economy, Developed deep relationships across ecosystem, Previous experience in high-growth companies, Experience working with viewership data
What You'll Do.
Own customer experience with Antenna
Ensure customer engagement
Ensure customer adoption
Ensure customer retention
Ensure customer growth
Be trusted advisor to customers
Equip customers with tailored applications
Know customer workflows
Identify where data can deliver value
Drive new use cases with customers
Ladder business objectives to data application
Expand customer relationships
Execute on growth strategies
Track customer health metrics
Address customer health metrics proactively
Support customers through lifecycle
Showcase how Antenna supports decisions
Be voice of the customer
Provide feedback loops to product team
Give inputs for new product features
How You'll Work.
Team & Collaboration
Collaborate with co-founders; Collaborate with Analytics team; Collaborate with Product team; Collaborate with Sales team; Collaborate with commercial team
Communication Scope
Presenting to stakeholders; Influencing stakeholders
Full Job Description
Antenna is the leading provider of data and analytics for subscription media services in the U. S. Antenna's standardized metrics, competitive benchmarks, syndicated insights, and market intelligence are trusted by some of the most recognized and respected brands across media and entertainment sectors. Using a proprietary AI-powered approach, Antenna connects subscription activities with real consumer viewership to provide services, studios, and creators with an unmatched, market-wide view of subscriber behaviors to better understand acquisition, retention, and engagement. We're looking for a Customer Success Manager who will be responsible for growing and managing our most critical customer relationships. You will be an expert and an advocate of our customer’s business needs and will work to utilize the entire suite of Antenna data, metrics, and resources to meet their needs. You will collaborate regularly with the co-founders, Analytics, Product, and Sales teams to ensure Antenna is delivering on our promise to our customers and building the must-have data products. You will report to Senior Customer Success Manager. Antenna is remote-first and welcomes applicants from anywhere in the United States. What You’ll Do Own our customers’ experience with Antenna and our products, ensuring engagement, adoption, retention, and growth Be our customers’ trusted advisor as an expert of their needs, challenges, and org and equip them with tailored applications or usage of existing Antenna data & products. Know their workflows and challenges and where Antenna data can deliver value Drive new use cases and value props with our customers by laddering their business objectives to new application of Antenna data Collaborate with the full commercial team to expand customer relationships and execute on growth strategies. This includes tracking customer health metrics and proactively addressing them with support and in collaboration with the Antenna team Effectively onboard, guide, a
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Antenna?
Real rants from real employees. Read before you apply.