Amazon.com Services LLC
Retail E-commerce
CustomerSuccessManager
“Customer Success Manager at Amazon.com Services LLC. Skills: Customer Success, Vendor Partnerships, Business Growth. Partner with vendors to develop strategic plans. Execute strategic business plans”
What You'll Achieve.
Drive annual revenue growth; Enhance vendor satisfaction; Improve customer experience
Industry & Context.
Data-driven insights
What They're Looking For.
Must Have
3+ years vendor/client facing experience, Bachelor's degree, Experience with data analysis tools, Experience prioritizing and managing time, Proficient in Microsoft Excel, Excellent written and verbal communication skills
Nice to Have
Experience in project or program management, Experience in stakeholder management, Experience in retail, e-commerce, or technology industries
What You'll Do.
Partner with vendors to develop strategic plans
Execute strategic business plans
Analyze performance metrics
Provide actionable recommendations
Build collaborative relationships
Serve as primary point of contact
Guide vendors through Amazon's tools
Ensure operational excellence
Contribute to process improvements
Contribute to innovation initiatives
Collaborate with cross-functional teams
Resolve vendor inquiries
Review performance data
Develop strategic recommendations
Present strategic recommendations
Participate in team meetings
Participate in knowledge-sharing sessions
Manage multiple projects
Maintain high service standards
How You'll Work.
Team & Collaboration
Cross-functional teams; Supportive team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Program management
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