Alex
AI
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Manager at Alex. Skills: Customer Success, Account Management, SaaS, enterprise accounts, mid-market accounts, renewals, expansion, customer onboarding, customer feedback, account health monitoring, retention, AI. Own customer onboarding for a portfolio of Enterprise and Mid-Market customers, driving a clean handoff from sales and fast initial adoption.. Serve as a trusted advisor to customers, rolling up your sleeves to embed Alex into their hiring workflows and unblock issues ”
What You'll Achieve.
driving a clean handoff from sales and fast initial adoption.; unblock issues as they come up.; translate that fluency into smarter recommendations and faster solutions.; influence product roadmap priorities.; drive proactive retention and expansion efforts.; driving renewals and expansion.; translate insights into actionable outcomes.
Industry & Context.
technical aptitude: you reach for technical solutions first, can navigate integrations, APIs, and light troubleshooting, and translate customer needs into clear, actionable specs for engineering.; Resourceful: you find a way. When something's broken or unclear, you dig in and figure it out instead of waiting for direction.
This role is based in office in San Francisco., We're in office in SF 5 days a week.
What They're Looking For.
Must Have
Minimum 5 years of experience in Customer Success, Account Management, or related client-facing roles at a SaaS company., Proven success managing enterprise or mid-market accounts, driving renewals and expansion., Demonstrated ability to collaborate cross-functionally with Engineering, Sales, and Marketing., Excellent communication and relationship-building skills., Data-driven mindset: ability to analyze customer usage metrics and translate insights into actionable outcomes., technical aptitude: you reach for technical solutions first, can navigate integrations, APIs, and light troubleshooting, and translate customer needs into clear, actionable specs for engineering., Bias for action: you'd rather ship something useful today than perfect something next quarter., Experience at an early-stage or high-growth startup.
Nice to Have
Customer-obsessed: you care deeply about helping customers achieve measurable success., Resourceful: you find a way. When something's broken or unclear, you dig in and figure it out instead of waiting for direction., Communicative: you can distill complex ideas simply and clearly., Independent: comfortable working autonomously and building from the ground up., Analytical: you make decisions based on data and outcomes., Collaborative: you thrive working cross-functionally in fast-moving environments.
What You'll Do.
Own customer onboarding for a portfolio of Enterprise and Mid-Market customers
driving a clean handoff from sales and fast initial adoption.
Serve as a trusted advisor to customers
rolling up your sleeves to embed Alex into their hiring workflows and unblock issues as they come up.
Dig into the technical side of how customers configure Alex (ATS integrations
API workflows) and translate that fluency into smarter recommendations and faster solutions.
Monitor account health
and drive proactive retention and expansion efforts.
How You'll Work.
Team & Collaboration
Partner closely with Engineering and Sales to surface customer feedback, ship fixes, and influence product roadmap priorities.; Demonstrated ability to collaborate cross-functionally with Engineering, Sales, and Marketing.; Collaborative: you thrive working cross-functionally in fast-moving environments.
Communication Scope
Excellent communication and relationship-building skills.; Communicative: you can distill complex ideas simply and clearly.
Full Job Description
ABOUT ALEX Alex was just named to the CB Insights AI 100 of 2026 https://www.prnewswire.com/news-releases/alex-ai-named-to-the-2026-cb-insights-list-of-the-100-most-innovative-artificial-intelligence-startups-302762307.html, the annual list of the 100 most promising AI startups in the world. We're building the future of hiring: our AI recruiter conducts live job interviews, helping companies get deep hiring signals faster and more efficiently than ever before. We're working with some of the most respected brands in the world, we're revenue-generating, well-funded by premier investors, and just getting started. ABOUT THE ROLE You're joining us at an inflection point in our growth. This role will be foundational in building the playbooks, processes, and relationships that define how Alex partners with customers for long-term success. As Customer Success Manager, you'll: - Own customer onboarding for a portfolio of Enterprise and Mid-Market customers, driving a clean handoff from sales and fast initial adoption. - Serve as a trusted advisor to customers, rolling up your sleeves to embed Alex into their hiring workflows and unblock issues as they come up. - Dig into the technical side of how customers configure Alex (ATS integrations, interview kits, API workflows) and translate that fluency into smarter recommendations and faster solutions. - Partner closely with Engineering and Sales to surface customer feedback, ship fixes, and influence product roadmap priorities. - Monitor account health, identify risks early, and drive proactive retention and expansion efforts. - Work directly with founders and leadership, with real exposure to all aspects of a fast-scaling AI startup. This role is based in office in San Francisco. ABOUT YOU Required: - Minimum 5 years of experience in Customer Success, Account Management, or related client-facing roles at a SaaS company. - Proven success managing enterprise or mid-market accounts, driving renewals and expansion. - Demonstrated ab
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