ADCI
Sales, Advertising, Account Management, Retail
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at ADCI. Skills: Customer Success, Account Management, Data Analysis. Manage seller inquiries. Respond to seller questions”
What You'll Achieve.
Deliver superior Program Satisfaction; Achieve operational excellence; Drive seller business growth; Maximize sellers' potential
Industry & Context.
Issue assistance; Root cause analysis
What They're Looking For.
Must Have
2+ years sales or account management, Experience with Excel, Experience analyzing data, Written and verbal communication skills, Experience managing multiple priorities, Experience working in a fast-paced environment, Experience diving deep into key issues, Experience working with cross-functional teams
Nice to Have
Experience in e-commerce, Experience in marketplace platforms, Experience in SaaS environments, Experience in relationship management, Familiarity with ticketing systems, Familiarity with pooled support models, Experience working across time zones
What You'll Do.
Manage seller inquiries
Respond to seller questions
Provide strategic recommendations
Provide reactive support
Coordinate with Operations teams
Coordinate with Issue Assistance team
Track seller success metrics
Provide recommendations through newsletters
Develop understanding of Amazon Marketplace
How You'll Work.
Team & Collaboration
Pooled support model; Cross-functional teams; Global teams
Communication Scope
Written communication; Verbal communication
Full Job Description
As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Solutions Team, you will have an exciting opportunity to help shape and deliver a strategy for managing emerging Amazon Seller Partners. The SAS Select Shared Solution Team helps small and medium-sized US-based businesses accelerate growth on Amazon. Our team of consultants (CSMs) provide data-driven advice with a collaborative and customer-focused approach through a pooled account management model. As a CSM in this pooled model, you will support a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics like Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth. Being part of this fast-growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject matter expertise in specialized domains. Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office. Key job responsibilities • Manage incoming seller inquiries through a pooled support model, responding to seller questions within defined SLAs. • Analyze seller data on the efficiency of listings, selection and account health to provide strategic recommendations to maximize the sellers' potential. • Provide reactive support for complex seller questions on category opportunities, program adoption, and general business guidance. • Coordinate with Operations teams for catalog optimization requests. • Coordinate with Issue Assistance team for expedited support on comp
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