ADCI
E-commerce
CustomerSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager at ADCI. Skills: Customer Success, Account Management, Data Analysis. Manage incoming seller inquiries. Respond to seller questions within defined SLAs”
What You'll Achieve.
Deliver superior Program Satisfaction; Achieve operational excellence; Drive seller business growth; Maximize sellers' potential; Create great seller experience
Industry & Context.
Root cause analysis; Issue resolution
4 PM to 1 AM IST shift
What They're Looking For.
Must Have
2+ years of sales or account management experience, Experience with Excel, Experience analyzing data, Written and verbal communication skills, Experience managing multiple priorities, Experience working in a fast-paced environment, Experience diving deep into key issues, Experience working with cross-functional teams, Bachelor's degree with relevant work experience
Nice to Have
Experience in e-commerce, Experience in marketplace platforms, Experience in SaaS environments, Experience in relationship management, Familiarity with ticketing systems, Familiarity with pooled support models, Experience working across time zones
What You'll Do.
Manage incoming seller inquiries
Respond to seller questions within defined SLAs
Analyze seller data on efficiency
Provide strategic recommendations
Provide reactive support for complex seller questions
Coordinate with Operations teams for catalog optimization
Coordinate with Issue Assistance team
Track metrics for measuring seller success
Provide recommendations through monthly newsletters
Develop understanding of Amazon Marketplace ecosystem
Guide sellers effectively
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Issue Assistance team; Global teams
Communication Scope
Written communication; Verbal communication
Full Job Description
As a Customer Success Manager (CSM) on the RBS Strategic Account Services (SAS) Select Shared Solutions Team, you will have an exciting opportunity to help shape and deliver a strategy for managing emerging Amazon Seller Partners. The SAS Select Shared Solution Team helps small and medium-sized US-based businesses accelerate growth on Amazon. Our team of consultants (CSMs) provide data-driven advice with a collaborative and customer-focused approach through a pooled account management model. As a CSM in this pooled model, you will support a portfolio of businesses and help them grow fast by mastering the fundamentals of selling on Amazon. You will provide support for seller questions, insights on category opportunities, and program adoption guidance, focusing on topics like Catalog Optimization, Account Health, Issue Assistance, Growth Strategy, and Program Adoption. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. Your objective is to deliver superior Program Satisfaction and operational excellence while supporting sellers to drive their business growth. Being part of this fast-growing program, you will have the opportunity to take ownership in various projects, help evolve the program and develop subject matter expertise in specialized domains. Regular shift timings: 4 PM to 1 AM IST, Monday to Friday, based in our Bengaluru (India) office. About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Key job responsibilities • Manage incoming seller inquiries through a pooled support model, responding
Applying for this Customer Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.