ActivTrak
Computer Software
CustomerSuccessManager
“Customer Success Manager at ActivTrak. Skills: Customer Relationship Management, Account Management, Revenue Generation, Customer Advocacy. Develop deep product knowledge. Map features to business outcomes”
What You'll Achieve.
Drive successful outcomes; Ensure satisfaction and retention; Secure commitments; Identify upsell triggers and expansion opportunities; Ensure customers fully realize the value of the partnership
Industry & Context.
Demonstrate critical thinking; Develop creative solutions; Guide customers through organizational change and address resistance
Minimal travel, Limited physical demands
What They're Looking For.
Must Have
3+ years of experience in Customer Success or related roles with mid-market or enterprise customers, Proven ability to manage numerous accounts using CS tools and methodologies, Track record of driving retention, upsells, and renewals within a scalable model, data analysis skills to optimize account performance and inform decision-making, Excellent cross-functional collaboration abilities, Experience with conflict resolution and crisis management, Exceptional presentation skills and data storytelling abilities, time management and prioritization skills, Demonstrated ability to align customer needs with product features and company goals, Self-directed work style with good judgment about when to escalate issues
What You'll Do.
Develop deep product knowledge
Map features to business outcomes
Communicate roadmap insights
Apply industry expertise
Address customer challenges
Analyze product usage data
Quantify value streams
Manage technical integration
Create customer-facing documentation
Lead renewal conversations
Identify upsell triggers
Create commercial solutions
Build multi-threaded relationships
Develop new use cases
Manage a portfolio of customers
Understand customer needs
Implement customer success workflows
Monitor customer health metrics
Conduct strategic business reviews
Advocate for customers
Provide product feedback
Build trust with stakeholders
Manage conflict resolution
Navigate difficult conversations
Develop creative solutions
Guide customers through change
Make autonomous decisions
Build working relationships
Share customer feedback
Inform product development
Identify operational friction
Propose practical improvements
Participate in team pilots
Provide thoughtful feedback
Create reusable frameworks
How You'll Work.
Team & Collaboration
Collaborate with sales on handoffs and joint strategies; Build working relationships with Product, Marketing, Support, and Sales teams; Actively share customer feedback and insights with relevant teams; Participate in team pilots, process updates, or change initiatives
Communication Scope
Communicate clearly and concisely in both written and verbal formats; Exceptional presentation skills and data storytelling abilities
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