CustomerSuccessManager

## Description At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager I, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most important mid-market customers.   In this role, you’ll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform. You’ll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes. Working closely with senior stakeholders, you’ll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth. If you’re passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you. ## How you'll shape Customer Success at Achievers Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies Establish measurable goals and KPIs for your customer accounts Track all implementation and post-implementation adoption activities Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs Connect with your customers to update on outstanding queries, reports and campaigns Manage a revenue pipeline while up-selling and cross-selling within the existing programs Lead customer workshops and training around product updates & new features Provide regular status reports to stakeholders on progress against established goals and manage account escalations Understand your customers’ requirements and their level of adoption of the Achievers platform to pro