OpenSpace
SaaS
CustomerSuccessManager-ANZ
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager - ANZ at OpenSpace. Skills: Customer Success Management, Account Management, Customer Onboarding, Customer Training, Customer Retention. Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts. Build and maintain working relationships with operational and project-level stakeholders”
What You'll Achieve.
Driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers; Ensures customers realize and achieve value from the OpenSpace platform; Encourage sustained usage and successful business outcomes; Maximize time-to-value and drive sustained product engagement; Identify risks and drive proactive customer engagement; Track progress against KPIs for adoption, retention, and growth
Industry & Context.
Problem-solving mindset with the ability to troubleshoot customer issues independently
Ability to travel, Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed, The average travel requirements of this role are up to 25%
What They're Looking For.
Must Have
3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment, Experience facilitating onboarding, training, or engagement programs with customers, Ability to manage a book of business totaling $5M+ across 30-100+ accounts, verbal and written communication skills with the ability to deliver product training effectively, customer relationship-building skills with a customer-centric mindset, Ability to interpret product usage data to identify adoption risks or growth opportunities, collaboration skills and willingness to work cross-functionally, Problem-solving mindset with the ability to troubleshoot customer issues independently
Nice to Have
Bachelor’s degree preferred or equivalent experience, Construction industry experience is strongly preferred
What You'll Do.
Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts
Build and maintain working relationships with operational and project-level stakeholders
Deliver onboarding refreshers
and tailored training sessions to maximize time-to-value and drive sustained product engagement
Monitor account health and usage trends to identify risks and drive proactive customer engagement
Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals
Surface expansion and retention risks to account teams
Support renewal processes by providing usage insights
Maintain accurate records of customer health
and opportunities using tools like Salesforce and Catalyst
Track progress against KPIs for adoption
and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities
How You'll Work.
Team & Collaboration
Build working relationships with project and departmental stakeholders; Escalate risks or expansion opportunities to account teams; Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities; Collaboration skills and willingness to work cross-functionally
Communication Scope
Verbal and written communication skills with the ability to deliver product training effectively
Full Job Description
Brief summary of role: The Customer Success Manager (CSM) is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers. This role ensures customers realize and achieve value from the OpenSpace platform through effective onboarding, ongoing enablement, proactive communication, and consistent adoption support. CSMs build strong working relationships with project and departmental stakeholders, monitor customer health, and escalate risks or expansion opportunities to account teams. This role focuses on tactical execution, training, and day-to-day partnership to encourage sustained usage and successful business outcomes. What you’ll be doing: Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts. Build and maintain strong working relationships with operational and project-level stakeholders. Deliver onboarding refreshers, usage reviews, and tailored training sessions to maximize time-to-value and drive sustained product engagement. Monitor account health and usage trends to identify risks and drive proactive customer engagement. Conduct discovery to understand customer workflows and recommend best practices aligned to their business goals. Surface expansion and retention risks to account teams. Support renewal processes by providing usage insights, ACV checks, documentation, and customer context. Maintain accurate records of customer health, activity, and opportunities using tools like Salesforce and Catalyst. Track progress against KPIs for adoption, retention, and growth. Travel to customer jobsites and offices (~25%) to build stronger relationships and deliver in-person support, when needed. Partner with Sales, Product, and Marketing teams to deliver seamless experiences and ensure alignment on customer needs and product capabilities. What we are looking for: 3+ years of experience in Customer Success, Account Management, Support, or anot
Applying for this Customer Success Manager - ANZ role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about OpenSpace?
Real rants from real employees. Read before you apply.