Cato Networks
cloud networking and security
CustomerSuccessManager,AISecurity
“Customer Success Manager, AI Security at Cato Networks. Skills: AI Security, Customer Success Management, Technical Advisory, Commercial Acumen. Own and manage a portfolio of enterprise customers, ensuring adoption, measurable outcomes, and long-term retention.. Build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices (model risk monitoring, prompt security, governance workflows, etc.).”
What You'll Achieve.
drive customer adoption; ensure value realization; lead renewal and upsell conversations; ensure adoption, measurable outcomes, and long-term retention; secure long-term business growth
Industry & Context.
Proactively monitor customer health, identify risks, and implement mitigation strategies.; Support customer onboarding and deployment by providing hands-on guidance, troubleshooting, and adoption enablement.; Translate complex technical requirements into actionable tasks for customers and internal teams.
What They're Looking For.
Must Have
highly technical and business savvy, deep technical understanding—across AI/ML, security architecture, and integrations, commercial acumen negotiating renewals and identifying expansion opportunities
Nice to Have
AI/ML, security architecture, integrations
What You'll Do.
Own and manage a portfolio of enterprise customers
and long-term retention.
Build customer success plans
define and track KPIs
and guide customers in implementing AI security best practices (model risk monitoring
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences.
Proactively monitor customer health
and implement mitigation strategies.
Serve as a technical advisor on AI security architecture
including integrations with CASB
and LLM application workflows.
Support customer onboarding and deployment by providing hands-on guidance
and adoption enablement.
Translate complex technical requirements into actionable tasks for customers and internal teams.
Stay informed on emerging AI threats
red-teaming techniques
model evaluation frameworks
and industry regulations (NIST AI RMF
Own the full renewal lifecycle—forecasting
preparing commercial proposals
negotiating pricing/terms
and closing renewals.
Identify expansion opportunities across products
or additional use cases.
Partner with Sales to execute upsell strategies based on customer maturity
or new AI risk requirements.
Deliver compelling value narratives that resonate with technical and business stakeholders.
Provide customer feedback to Product and Engineering to influence roadmap priorities.
Work closely with Professional Services to ensure smooth implementation and timely delivery.
Collaborate with Marketing on reference stories
AI security enablement materials
and customer advocacy initiatives.
How You'll Work.
Team & Collaboration
Partner with security, IT, and compliance teams; Collaborate with procurement, finance, and executive stakeholders; Partner with Sales; Provide customer feedback to Product and Engineering; Work closely with Professional Services; Collaborate with Marketing
Communication Scope
Lead regular business reviews (QBRs/EBRs) with both technical and executive audiences.; Deliver compelling value narratives that resonate with technical and business stakeholders.
Process & Methodology
customer success plans, define and track KPIs, guide customers in implementing AI security best practices, lead regular business reviews, monitor customer health, implement mitigation strategies, support customer onboarding and deployment, translate complex technical requirements into actionable tasks, own the full renewal lifecycle, identify expansion opportunities, execute upsell strategies, ensure smooth implementation and timely delivery
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