Huzzle
AI-driven media agency
CustomerSuccessManager-AI&DigitalContent
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager - AI & Digital Content at Huzzle. Skills: Client Success Management, AI Content, Operations. Act as primary point of contact for clients. Own client onboarding process”
What You'll Achieve.
Ensure no query goes unanswered; Establish trust from day one; Meet deadlines; Ensure brand consistency and technical excellence; Move the business toward a more mature, scalable infrastructure; Resolve potential retention risks before they escalate; Scale their social media presence; Lead generation without constant filming
Industry & Context.
Identify operational bottlenecks; Resolve potential retention risks
What They're Looking For.
Must Have
Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency., Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy., High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously., Demonstrated reliability and a commitment to a full-time, dedicated we are looking for a long-term partner, not a freelancer with multiple projects., Technical comfort and you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow., A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction., Ability to handle difficult conversations professionally and de-escalate client concerns independently., Direct experience with AI video generation tools or short-form video content agencies., Proficiency in Notion for project tracking and documentation., Experience working directly with founders in early-stage, fast-moving companies., Background in personal branding or social media strategy for professional sectors (e. g. , Real Estate, Medical, Finance).
What You'll Do.
Act as primary point of contact for clients
Own client onboarding process
Manage content delivery schedules
Perform quality control on AI video outputs
Oversee social media scheduling
Identify operational bottlenecks
Monitor account health
Resolve retention risks
How You'll Work.
Team & Collaboration
Coordinate between internal virtual assistants, editors, and copywriters; Bridge the gap between clients and production team
Communication Scope
Exceptional professional English (written and spoken); Manage client expectations with authority and empathy; Handle difficult conversations professionally; De-escalate client concerns independently
Process & Methodology
Manage high-volume content delivery schedules, Track multiple deliverables across 20+ active accounts
Full Job Description
### About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. **Role Type: Full-time** **Engagement: Independent Contractor** ### About the company Our client is an innovative AI-driven media agency at the forefront of the creator economy and digital marketing space. Specializing in cutting-edge generative technology, the team develops sophisticated AI digital twins for high-level business owners, coaches, and consultants. Their proprietary systems automate the entire content lifecycle—from video production to multi-channel distribution—enabling global leaders to scale their online presence and lead generation without the need for constant filming. With over 1,000 successful implementations, this fast-growing company is redefining how professional expertise is packaged and delivered across social platforms and digital education. The team is driven by a mission to eliminate the friction of content creation through advanced automation and realistic synthetic media. Candidates will join a results-oriented, forward-thinking environment that thrives on innovation, technical excellence, and high-impact digital transformation for a diverse range of international industries. ### **Job Summary** We are looking for a high-caliber Client Success Manager to become the operational heartbeat of a rapidly growing creative agency. Our team is at the forefront of the AI revolution, producing hyper-realistic digital clones for high-profile business owners to scale their social media presence. As we expand, we need a seasoned professional to take full ownership of the client journey. This isn’t a support role; it is a leadership position where you
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