Lumafield
Technology
CustomerSuccessManager-Aerospace&Defense
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Success Manager - Aerospace & Defense at Lumafield. Skills: Customer success, Account management, Aerospace, Defense. Serve as primary point of contact. Serve as trusted advisor”
What You'll Achieve.
Drive outcomes for customers; Drive strategic growth for customers; Achieve business value from products
Industry & Context.
What They're Looking For.
Must Have
10+ years of experience, Engineering B. S. degree or similar, Technical experience in engineering or manufacturing, Client facing experience, Account management experience, Consulting experience, Program management experience, Experience managing accounts within the defense ecosystem, Experience managing contracts within the defense ecosystem, Experience managing technical programs within the defense ecosystem, Directly with the DoD/military branches experience, Via Tier 1 defense primes experience, Excellent verbal and written communication, Ability to independently create and deliver executive level presentations
Nice to Have
Experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering, Familiar with the business models in aerospace and defense, Familiar with the products in aerospace and defense, Familiar with the manufacturing processes in aerospace and defense, Knowledge of common standards such as AS9100
What You'll Do.
Serve as primary point of contact
Serve as trusted advisor
Coordinate cross-functional collaboration
Partner with customers
Ensure Lumafield's technology is integrated
Identify business impact
Quantify business impact
Proactively manage renewals
Manage expansion potential
Build customer relationships
Conduct business reviews
Conduct success/goal planning
Conduct product roadmap reviews
Conduct adoption check-ins
Help build customer success function
Help improve customer success function
Drive outcomes for customers
Drive strategic growth for customers
Lead business reviews
Develop customer success plans
Execute customer success plans
Drive net revenue retention
Own complete customer lifecycle
Manage post-sale onboarding
Serve as trusted partner
Build advocacy within accounts
Ensure customers achieve business value
Translate technical success into business value
Lead conversations with executive stakeholders
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Application Engineering; Sales; Marketing; Product Management; Finance
Communication Scope
Executive presentations; Verbal communication; Written communication
Process & Methodology
Program management
Full Job Description
## Description About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA. About the role: Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and/or Defense spanning manufacturing, quality, and engineering to drive outcomes and strategic growth for our customers in this sector. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through account growth. The CSM will own the complete customer lifecycle from post-sale onboarding th
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