OpenAI
AI
CustomerSuccessManager,AdsSolutions(SpanishSpeaking)
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optimal for Senior candidates.
“Customer Success Manager, Ads Solutions (Spanish Speaking) at OpenAI. Skills: Customer Success Management, Digital Advertising, Relationship Management, Spanish Fluency. Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure adoption of OpenAI’s ads products”
What You'll Achieve.
drive meaningful revenue growth and long-term success on the platform; achieve their business objectives; ensure a and responsible experience on our platform; drive long-term partner growth; improve the advertiser experience; improve outcomes; expand partnerships through increased product adoption and incremental investment; enhance platform value; inform product improvements and long-term strategy; support the growth of OpenAI’s advertising ecosystem; responsible platform growth
Industry & Context.
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes
Fully bilingual—fluent in both Spanish and English (spoken and written), Resume must be submitted in English, Interview process will include conversations in both languages
What They're Looking For.
Must Have
Fully bilingual—fluent in both Spanish and English (spoken and written), 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role, Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment, Comfortable interpreting performance data and translating insights into strategic recommendations, Experience with data querying (e. g. SQL, advanced excel/GSheet), Communicates clearly and builds trust with both technical and non-technical stakeholders, Operates with ownership and accountability in fast-moving, evolving environments, Demonstrates sound judgment and a commitment to user trust and responsible platform growth
What You'll Do.
Own relationships with a portfolio of advertising partners
serving as their primary point of contact
Guide advertisers through onboarding and campaign launches to ensure adoption of OpenAI’s ads products
Analyze campaign performance and provide clear
actionable recommendations to improve outcomes
Identify opportunities to expand partnerships through increased product adoption and incremental investment
Partner cross-functionally with Sales
and Operations to resolve issues and enhance platform value
Surface advertiser feedback and insights to inform product improvements and long-term strategy
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
Communication Scope
Communicates clearly and builds trust with both technical and non-technical stakeholders
Full Job Description
About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is remote, based in Miami, Florida. To succeed in this position you must be fully bilingual—fluent in both Spanish and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages. In this role, you’ll: - Own relationships with a portfolio of advertising partners, serving as their primary point of contact. - Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. - Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. - Identify opportunities to expand partnerships through increased product adoption and incremental investment. - Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. - Surface advertiser feedback and insights to inform product improvements and long-term strategy. - Help bui
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