Workday
Technology
CustomerSuccessManager-AdaptivePlanning
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Manager - Adaptive Planning at Workday. Skills: Customer Success, Value realization, Adoption, Retention. Establish trusted advisor relationship. Monitor customer adoption”
What You'll Achieve.
Achieve customer value; Drive adoption; Ensure retention; Identify growth opportunities; Maintain revenue stream; Achieve annual satisfaction targets; Exceed KPIs; Execute renewals timely; Maintain renewal rate targets
Industry & Context.
Answering business questions
50% time in office
What They're Looking For.
Must Have
3+ years CSM experience, 2+ years change management, 2+ years CRM experience, 2+ years customer success tool experience, 2+ years account management experience, 2+ years strategic planning experience, 3+ years collaboration experience, Bachelor's degree or equivalent
Nice to Have
Executive Presence, High-Level Communication, Influencing Skills, Revenue Management
What You'll Do.
Establish trusted advisor relationship
Monitor customer adoption
Facilitate customer adoption
Help manage organizational change
Develop success plans
Develop customer journeys
Communicate Workday innovation roadmap
Leverage customer relationships for references
Drive customers to events
Maintain revenue stream
Demonstrate value for customers
Manage renewals end-to-end
Identify upsell opportunities
Collaborate with Account Executives
How You'll Work.
Team & Collaboration
Partnering with Sales; Partnering with Services; Partnering with Product teams; Engage across corporate functions
Communication Scope
Executive presentations; Webinar hosting
Process & Methodology
Roadmap planning
Full Job Description
**Your work days are brighter here.** We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. **About the Team** Customer Success is a key role to ensure Workday’s customers achieve value from our solutions. In this role, you will be a key player that supports our customers on their Workday Adaptive Planning journey. You are an advisor and facilitator to our customers, partnering not only with your team but with Sales & Services to help customers achieve maximum value from Workday. You will be responsible for working with a number of customers, supporting them through regular checkpoints to drive value, adoption and retention. You will help identify new growth opportunities for success at every point on our customers' journey. You will be a part of the Workday’s Planning Business unit CSM team, working closely across Sales, Services, and Product teams to drive a top notch Planning experience for customers. **Ab
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