Freestar
Ad Tech
CustomerSuccessManager-AdTechExperienceRequired!
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Manager- Ad Tech Experience Required! at Freestar. Skills: Ad Tech, Programmatic advertising, Customer Success, Technical Account Management. Own publisher relationships. Serve as technical point of contact”
What You'll Achieve.
Maximize revenue; Drive revenue growth; Ensure ad stack optimization; Resolve technical hurdles
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
3-5 years Technical Account Management, 3-5 years Customer Success, 3-5 years Ad Ops, Advanced Google Ad Manager knowledge, Advanced Google Analytics knowledge, Deep programmatic advertising ecosystem understanding, Familiarity with HTML, Familiarity with CSS, Familiarity with JavaScript, Experience using browser developer tools, Experience with CRM tools, Experience with project management tools, Experience with support tools, Advanced Excel skills, Experience interpreting performance dashboards
Nice to Have
Header bidding knowledge, Wrapper solutions knowledge, Ad serving principles knowledge
What You'll Do.
Own publisher relationships
Serve as technical point of contact
Serve as strategic advisor
Monitor publisher ad performance
Analyze publisher ad performance
Implement technical optimizations
Perform high-level analysis
Determine root cause of technical issues
Liaise with internal teams
Escalate complex issues
Advocate for publishers' needs
Act as expert on Freestar's product suite
Provide technical guidance
Provide best practices
Educate publishers on new technologies
Educate publishers on product features
Assist in upselling technical solutions
Maintain understanding of publisher technical nuances
Maintain understanding of publisher business KPIs
Maintain understanding of publisher long-term goals
Develop relationships with technical teams
Build trust through consultation
Build trust through issue resolution
How You'll Work.
Team & Collaboration
Liaise daily with internal teams; Partner with Support teams; Partner with Yield teams; Collaborate with Audience Strategy; Collaborate with Business Development; Collaborate with Product; Collaborate with cross-functional partners
Communication Scope
Verbal communication; Written communication; Explain technical concepts; Lead technical calls
Process & Methodology
Project management tools
Full Job Description
About Freestar: Freestar engineers cutting-edge monetization solutions for websites and apps. By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content. Job Description: The Customer Success Manager acts as the primary technical advisor and strategic partner to our publishers. The ideal candidate will have a deep understanding of the advertising technology and programmatic landscape and a passion for solving complex challenges. You will focus on the long-term technical health and optimization of our clients' accounts, ensuring their ad stack is optimized for maximum yield and that all technical hurdles are swiftly identified and resolved by the appropriate internal teams. Responsibilities: Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success. Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts. Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth. Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance. Partner with the Support and Yield teams as necessary for escalations. Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs. Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients. Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business
Applying for this Customer Success Manager- Ad Tech Experience Required! role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Freestar?
Real rants from real employees. Read before you apply.