Postman
Technology
CustomerSuccessLeaderEMEA/APAC
“Customer Success Leader - EMEA / APAC at Postman. Skills: Customer Success Strategy, Organization Building, Customer Outcomes, Executive Leadership, API Transformation. Define and Execute Regional Customer Success Strategy. Develop scalable customer engagement models”
What You'll Achieve.
Drive customer health; Drive retention; Drive gross retention; Drive net revenue retention (NRR)
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
15+ years of experience in Customer Success, Enterprise SaaS, Consulting, Platform Engineering, Developer Tools, or Technology Services, 7+ years of leadership experience managing regional or global customer-facing organizations, Proven success leading large-scale Customer Success functions in high-growth SaaS companies, understanding of developer platforms, APIs, cloud technologies, and enterprise software adoption, Experience driving retention, expansion, and executive-level customer engagement, Exceptional executive presence with the ability to influence senior technical and business stakeholders, operational rigor, forecasting discipline, and commercial acumen, Demonstrated ability to work effectively across Sales, Product, Engineering, and Support organizations
Nice to Have
MBA or advanced degree preferred, Experience scaling Customer Success organizations in product-led or developer-first companies, Deep understanding of APIs, developer workflows, platform engineering, or AI-driven software development, Ability to translate technical adoption metrics into measurable business outcomes
What You'll Do.
Define and Execute Regional Customer Success Strategy
Develop scalable customer engagement models
Define customer segmentation and coverage models
Drive consistency in success planning
Partner with global Customer Success leadership
Build and Scale a High-Performance Organization
and mentor Customer Success leaders
Establish clear career paths
Foster a culture of accountability
Drive high performance
Drive Customer Outcomes and Value Realization
Ensure strategic customers have measurable success plans
Help customers accelerate API maturity
Build executive-level value narratives
Identify systemic adoption barriers
Serve as executive sponsor
Build trusted relationships
Lead executive business reviews
and escalation management
Drive API and AI Transformation
Act as a strategic advisor
Help customers establish best practices
Coach Customer Success teams
Ensure customers realize long-term value
Partner closely with Sales
Solutions Engineering
Drive alignment between customer outcomes and commercial objectives
Represent the Voice of the Customer
Collaborate with global stakeholders
Own forecasting for customer health
Establish a disciplined operating cadence
Leverage customer telemetry
product adoption data
Continuously optimize resource allocation
How You'll Work.
Team & Collaboration
Cross-functional leadership; Global stakeholders; Sales; Solutions Engineering; Product; Support; Marketing; Services teams
Communication Scope
Executive presentations; Value narratives
Applying for this Customer Success Leader - EMEA / APAC role?
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