Postman
Technology
CustomerSuccessLeader-EMEA/APAC
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“Customer Success Leader - EMEA / APAC at Postman. Skills: Customer Success Strategy, Organization Building, Customer Outcomes, Executive Leadership, API Transformation. Define and Execute Regional Customer Success Strategy. Develop scalable customer engagement models”
What You'll Achieve.
Drive customer health; Drive retention; Drive gross retention; Drive net revenue retention (NRR)
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
15+ years of experience in Customer Success, Enterprise SaaS, Consulting, Platform Engineering, Developer Tools, or Technology Services, 7+ years of leadership experience managing regional or global customer-facing organizations, Proven success leading large-scale Customer Success functions in high-growth SaaS companies, understanding of developer platforms, APIs, cloud technologies, and enterprise software adoption, Experience driving retention, expansion, and executive-level customer engagement, Exceptional executive presence with the ability to influence senior technical and business stakeholders, operational rigor, forecasting discipline, and commercial acumen, Demonstrated ability to work effectively across Sales, Product, Engineering, and Support organizations
Nice to Have
MBA or advanced degree preferred, Experience scaling Customer Success organizations in product-led or developer-first companies, Deep understanding of APIs, developer workflows, platform engineering, or AI-driven software development, Ability to translate technical adoption metrics into measurable business outcomes
What You'll Do.
Define and Execute Regional Customer Success Strategy
Develop scalable customer engagement models
Define customer segmentation and coverage models
Drive consistency in success planning
Partner with global Customer Success leadership
Build and Scale a High-Performance Organization
and mentor Customer Success leaders
Establish clear career paths
Foster a culture of accountability
Drive high performance
Drive Customer Outcomes and Value Realization
Ensure strategic customers have measurable success plans
Help customers accelerate API maturity
Build executive-level value narratives
Identify systemic adoption barriers
Serve as executive sponsor
Build trusted relationships
Lead executive business reviews
and escalation management
Drive API and AI Transformation
Act as a strategic advisor
Help customers establish best practices
Coach Customer Success teams
Ensure customers realize long-term value
Partner closely with Sales
Solutions Engineering
Drive alignment between customer outcomes and commercial objectives
Represent the Voice of the Customer
Collaborate with global stakeholders
Own forecasting for customer health
Establish a disciplined operating cadence
Leverage customer telemetry
product adoption data
Continuously optimize resource allocation
How You'll Work.
Team & Collaboration
Cross-functional leadership; Global stakeholders; Sales; Solutions Engineering; Product; Support; Marketing; Services teams
Communication Scope
Executive presentations; Value narratives
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As enterprises accelerate AI adoption and digital transformation, APIs have become the foundation of modern software. Postman is uniquely positioned at the center of this shift, helping organizations streamline API development, improve developer productivity, strengthen governance, and unlock the full potential of AI-powered applications. We are building the future of API collaboration and are looking for leaders who are passionate about helping customers realize measurable business outcomes from their API investments. What You'll Do Define and Execute Regional Customer Success Strategy Own and execute the Customer Success strategy across EMEA and/or APAC, aligned with Postman's global growth objectives. Develop scalable customer engagement models spanning onboarding, adoption, value realization, renewal, expansion, and executive engagement. Define customer segmentation and coverage models based on customer maturity, revenue potential, strategic importance, and product adoption. Drive consistency in success planning, customer health measurement, and value realization programs across the region. Partner with global C
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