Rox
Technology
CustomerSuccessLeader
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Leader at Rox. Skills: Customer Success, Retention, Expansion, Team leadership. Own net revenue retention. Own gross retention”
What You'll Achieve.
Reach value within the first month; Keep deployments on track; Catch leading indicators before they become churn
Industry & Context.
Diagnose utilization variance; Identify workflow gaps; Identify cadence gaps; Identify integration gaps
What They're Looking For.
Must Have
6+ years in customer success, Direct experience hiring and managing a team, Owning retention or utilization targets, Managing relationships with VP- and C-level stakeholders, Balance of strategic thinking and operational, Demonstrated ability to drive measurable time-to-value, Turn deployments into expansion, Deep empathy for enterprise customers, Passion for helping customers succeed, Analytical fluent working with metrics, Success criteria and customer data, Experience in technical or AI-native, Able to speak credibly to current trends and tools, STEM degree or quantitative background
Nice to Have
Previous experience in consulting, Banking or similar structured environments
What You'll Do.
Own net revenue retention
Own product utilization
Hire a team of customer success managers
Develop a team of customer success managers
Lead a team of customer success managers
Set the bar for craft
Set the bar for accountability
Drive the onboarding model
Establish the weekly operating cadence
Diagnose utilization variance
Identify workflow gaps
Identify cadence gaps
Identify integration gaps
Intervene before accounts stall
Run expansion motions
Partner with AEs on account strategy
Partner with AEs on role clarity
Turn post-sales signal into roadmap input
How You'll Work.
Team & Collaboration
Partnering with AEs
Communication Scope
Executive QBR
Process & Methodology
Roadmap planning
Full Job Description
ABOUT US At Rox, we believe in empowering people to do their best work. Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x'd engineering, revenue agents 10x customer work. We are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle. Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition. Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality. THE TEAM Nothing is possible without the world-class team, assembled to redefine how businesses operate. Members on our team have: - Founded and exited successful companies - Held the highest positions at Google, AWS, Confluent, and New Relic - Won IMO and IOI gold medals - Published field-defining papers We're backed by the best, having raised $50M from Sequoia, General Catalyst, Google Ventures, Elad Gil, and Chris Ré. CORE PRINCIPLES Taste: Craft beautiful experiences. No matter how small, we strive to make sure every detail is right. We care deeply about every interaction, both in terms of whether it helps the seller get the job done, but also how the product makes them feel. We get a visceral feeling when something is off and stop at nothing to make sure we make it right. We never settle, continuously exploring ways to delight sellers. Obsession: Commit unreasonably. In all aspects of our craft, we commit. We not only are immediately reactive to customers' requests but are proactive about driving value even before they ask. We are also obsessive about always learning and honing our craft, improving ourselves and product every single day. Acti
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