Matic
Technology
CustomerSuccessLead
“Customer Success Lead at Matic. Skills: Customer Success, Team Mentoring, Data Analysis. Deliver Three-Michelin-Star Customer Experience. Own Customer Success end-to-end”
What You'll Achieve.
Scale customer programs from 10k to 100k; Deliver deeply personal customer experience; Make customer experience a growth channel
Industry & Context.
Troubleshooting; Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
Bachelor's degree required, 5+ years customer success, Experience scaling customer programs, Experience at a startup
Nice to Have
Technical or analytical background preferred, Experience at 10,000+ customers, Experience at 100,000+ customers
What You'll Do.
Deliver Three-Michelin-Star Customer Experience
Own Customer Success end-to-end
Mentor customer success team
Build deep customer relationships
Understand customer needs
Drive product adoption
Drive long-term loyalty
Track retention metrics
Track activation rates
Build referral programs
Build advocacy programs
Build high-performing support function
Achieve fast resolution times
Develop deep product knowledge
Analyze customer issue data
Serve as bridge to engineering
Analyze hardware issues
Analyze software issues
Analyze product performance
Analyze customer feedback
Build onboarding content
How You'll Work.
Team & Collaboration
Engineering; Product; Customer Operations; Marketing
Communication Scope
Written communication; Verbal communication
Applying for this Customer Success Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Matic?
Real rants from real employees. Read before you apply.