ElevenLabs
Revenue
CustomerSuccess-Japan
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success - Japan at ElevenLabs. Skills: Customer Success, Account Management, AI agents, API Integrations, revenue outcomes. partnering directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments”
What You'll Achieve.
deliver clear business outcomes in production environments; improve accuracy, user experience, and reliability at scale; net revenue retention; sustained multi-product adoption; durable revenue growth; long-term customer commitment
Industry & Context.
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
understanding of the Japan market landscape and cultural nuances
What They're Looking For.
Must Have
5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan, Familiarity and experience with building and deploying AI agents, Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs, Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities, Excellent problem-solving, technical, and analytical skills to address customer needs and concerns, communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization, understanding of the Japan market landscape and cultural nuances, Self-motivated and able to work independently in a remote or distributed team environment
What You'll Do.
partnering directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
advising on agent design
and voice customization to deliver clear business outcomes in production environments
guiding customers through best practices for deploying and scaling agents across web
integrating agents with existing data sources and systems
analyzing agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy
and reliability at scale
owning expansion outcomes across a defined portfolio of enterprise accounts
identifying expansion opportunities
drive cross-sell through deeper agent usage
and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
How You'll Work.
Team & Collaboration
partner with Sales, Engineering, and Customer Success
Communication Scope
communication and interpersonal skills; ability to build and maintain relationships with customers at all levels of an organization
Full Job Description
ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining Eleven
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