CustomerSuccessIntern

NIQ Customer Success is a modern service team transforming the way we serve our clients by introducing new and updated tools and platforms that help us to provide effective client servicing quickly and easily. Our team is the key link between NIQ and our FMCG manufacturer clients and we are responsible for maintaining and developing effective client partnerships. The NIQ Bulgaria Customer Success team is currently looking for an intern who will be supporting our Client Service specialists and Analytical consultants with specific client support related activities. * Helping with the daily communication and servicing of NIQ FMCG manufacturer clients and contributing to the achievement of client satisfaction targets * Reviewing local macroeconomic and FMCG market trends and supporting Analytical consultants with preparing analysis and providing insights to our clients * Participating in the NIQ service model transformation by driving the adoption of automated client servicing platforms * Assisting our sales experts with identifying sales opportunities, pricing, contract negotiations, and documentation * Developing knowledge about NIQ products, methodology and FMCG industry trends and preparing client materials * Working regularly with other internal NIQ teams (e.g. operations, technology and data science) on different internal projects and initiatives ## Qualifications * University student or fresh graduate in a relevant field (e.g. economics, business studies, marketing) * Strong communication skills – very good English and Bulgarian (written and spoken) * Ability to work in a digital enabled environment and to adopt and promote the usage of new modern web platforms * Experience with Outlook, Microsoft Excel, PowerPoint and other Microsoft tools * Interest in the FMCG industry * Ability to communicate and work with associates at all levels in the organization * Ability to build relationships across countries and cultures * Ability to meet strict deadlines ## Additiona