NielsenIQ
Market Research
CustomerSuccessExecutive(UKHours)
“Customer Success Executive (UK Hours) at NielsenIQ. Skills: Customer success, Relationship building, Value realization. Support Tier 2 customers. Implement Customer Success strategy”
What You'll Achieve.
Achieve customer satisfaction scores; Achieve retention rates; Achieve product usage metrics; Drive continuous improvement to NPS
Industry & Context.
Overcome challenges; Problem-solving abilities
Out-of-hours working, Reasonable travel
What They're Looking For.
Must Have
Customer facing roles experience, B2B customer-facing role experience, Relationship management experience, Deliver quickly in fast-paced environment, Independently overcome challenges, Work cross-functionally with internal teams, Meet deadlines consistently
What You'll Do.
Support Tier 2 customers
Implement Customer Success strategy
Ensure high customer satisfaction
Understand customer needs and goals
Build and maintain relationships
Conduct regular check-ins
Conduct business reviews
Provide support and training to team members
Provide support and training to customers
Collaborate with Commercial department
Collaborate with Sales Enablement
Schedule product deliveries
Handle operational queries
Support operations team
Develop understanding of core services
Develop understanding of software offerings
Track customer usage against allowances
Address system queries
Adopt existing systems and processes
Streamline operations
Improve service delivery
Prepare reports on adoption and usage
Present reports to customers
Use performance data for improvement
Obtain customer feedback
Drive continuous improvement to NPS
Act as customer advocate
How You'll Work.
Team & Collaboration
Cross-department collaboration; Work with other departments; Work with Commercial; Work with Sales Enablement; Work with PTO; Support operations team
Communication Scope
Present detailed reports
Applying for this Customer Success Executive (UK Hours) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about NielsenIQ?
Real rants from real employees. Read before you apply.