Okta
Technology
CustomerSuccessExecutive,SLED
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Executive, SLED at Okta. Skills: Customer Success, Account Management, SLED Accounts, Identity Management, Cloud Architecture. Deliver Customer Value. Partner with customers”
What You'll Achieve.
Maximize value realization; Accelerate growth; Ensure maximum return on investment; Ensure successful renewal
Industry & Context.
Problem-solving; Crisis management; Technical problem-solving
Available to travel up to 35%, Clear specific background checks
What They're Looking For.
Must Have
10+ years customer success, account management, or consulting, Enterprise software or SaaS experience, Manage large, complex SLED accounts, Deliver and scale customer experience, Drive critical issues to resolution, Advocate on behalf of customer, Emotional intelligence, Relationship management, Executive stakeholder development, Identity and Access Management (IAM) knowledge, Security space knowledge, Cloud architecture knowledge, On-premise IT landscapes knowledge, Consulting and implementing IT systems, Enterprise web technologies knowledge, Groundbreaking infrastructures knowledge, Hands-on contributor, Issue tracking experience, Issue triaging experience, Crisis management experience, Technical problem-solving skills, Interpersonal skills, Process Improvement experience, Decision Making experience, Managing Processes experience, Planning experience, Analyzing Information experience, Service Excellence experience, Experience with SaaS vendors, Bachelor's Degree, US Citizen, SLED-specific background requirements
Nice to Have
Identity management implementation experience, 2+ years application programming experience, 2+ years system support experience, SaaS vendors focused on SLED customers experience, Advanced degree with equivalent experience, Familiarity with state and local compliance standards, Located Sacramento, California or New York City
What You'll Do.
Deliver Customer Value
Partner with customers
Define desired business outcomes
Maximize value realization
Cement trusted advisor role
Translate technical concepts
Create proactive customer success plans
Create Strategic Business Reviews (SBRs)
Conduct periodic health checks
Assist with business value assessments
Optimize customer use of solutions
Remove deployment inefficiencies
Serve as primary point of contact
Assume customer adoption responsibility
Act in critical issue management role
Forge multidisciplinary relationships
Lead and coordinate customer success
Act as voice of customer
Drive continuous improvement
Provide insight on new products
Guide customers into agentic era
Identify renewal risk
Collaborate to remediate risk
Ensure successful renewal
Spot expansion opportunities
How You'll Work.
Team & Collaboration
Sales; Support; Engineering; Product Management
Communication Scope
Executive presentations; Technical concepts
Full Job Description
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the role: The Customer Success Executive, SLED role will play a pivotal part in the exciting growth trajectory of Okta. Serving as a dedicated resource to our most complex SLED accounts – you will be responsible for complementing Okta’s innovations, efficiencies, and capabilities with our valued customers’ business objectives. As a trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers. The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. Supporting a complex SLED account requires an elite level of orchestration, a comprehensive understanding of complex cloud architectures, and a senior leader who can navigate constraints with urgency and an obsession for concrete outcomes. Strong problem-solving, crisis management, and consultative skills are necessary for navigating enterprise-wide challenges, finding innovative solutions, and winning as a team. In this role, you will: Deliver Customer Value: Partner with customers to define desired business outcomes, focusing on maximizing value realization across the Okta platform. Cement yourself as a trusted and strategic advisor to executive sponsors, translating complex technical concepts into actionable business outcomes. Drive for Results: Create and implement proactive cus
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