ServiceNow
SaaS
CustomerSuccessExecutive,PublicSector
“Customer Success Executive, Public Sector at ServiceNow. Skills: Public Sector, SaaS Transformation, Strategic Advisory, Customer Success. Drive Post-Sales Success. Foster relationships with C-level executives”
What You'll Achieve.
Accelerating the customer’s journey to success; Ensuring predictable renewals; Maximizing the impact of ServiceNow; Drive meaningful business outcomes; Ensure continued success and adoption; Meet operational KPIs; Drive improvements in customer engagement; Improve citizen services; Optimize operations; Enhance compliance; Ensure milestones are met; Demonstrating tangible value and impact
Industry & Context.
AI-powered automation; Workflow optimization; Data-driven insights; Identify, analyze, and solve complex business challenges
Role can work remotely within Germany
What They're Looking For.
Must Have
AI Integration & Thought Leadership, Enterprise SaaS Transformation & Strategic Advisory, Public Sector Customer Experience, C-Level Presence & Relationship Management, Leadership Expertise, Demonstrated ability to exceed business objectives and drive digital strategy, Strategic Account Management, Business Acumen & Problem-Solving, Cross-Functional Leadership, Adaptability & Change Management, Operational & Execution Excellence, Customer-Centric Mindset
What You'll Do.
Drive Post-Sales Success
Foster relationships with C-level executives
Collaborate Strategically
Leverage internal teams and strategic partners
Mitigate Risks and Drive Value
Focus on Key Performance Indicators
Foster Strategic Alignment
Advocate for Innovation and Continuous Learning
Set Success Metrics and Milestones
Adapt transformation plans
How You'll Work.
Team & Collaboration
Work closely with Account Executives; Leverage internal teams and strategic partners; Build relationships with ServiceNow leadership; Working across public-private partnerships; Driving alignment in large, matrixed environments
Communication Scope
English and German speaker (C level) ability to engage, influence, and build lasting relationships with senior executives
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