Hippocratic AI
Healthcare
CustomerSuccessExecutive-NurseCo-Pilot
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Executive - Nurse Co-Pilot at Hippocratic AI. Skills: Customer success, Virtual nursing, AI in healthcare. Lead implementation and onboarding. Build trusted relationships”
What You'll Achieve.
Reduced nurse burnout; Improved patient throughput; Enhanced care delivery; Achieve defined clinical outcomes; Achieve operational efficiencies; Achieve measurable ROI
Industry & Context.
25% travel
What They're Looking For.
Must Have
Bachelor's degree, 5-8 years customer success experience, 5+ years leadership experience, Active RN license with BSN, Experience in virtual nursing, Telehealth experience, AI-enabled clinical understanding, Demonstrated project management experience, Ability to travel up to 25%
Nice to Have
Leadership experience in clinical setting, Leadership experience in business setting, Experience presenting at nursing conferences, Experience presenting at healthcare technology conferences, Prior SaaS customer success experience, Prior healthtech customer success experience, Prior SaaS account management experience, Prior healthtech account management experience, Prior SaaS implementation experience, Prior healthtech implementation experience, Background in nursing informatics, Background in clinical workflow design, Background in health system operations
What You'll Do.
Lead implementation and onboarding
Build trusted relationships
Partner cross-functionally with teams
Provide customer feedback
Influence roadmap priorities
Champion care model transformation
Engage nursing executives
Demonstrate value of AI
Serve as strategic advisor
Achieve clinical outcomes
Achieve operational efficiencies
Achieve measurable ROI
Drive customer retention
Drive customer expansion
Identify opportunities to grow adoption
Expand Nurse Co Pilot footprint
Manage complex implementation projects
Coordinate across hospital IT
Coordinate across nursing education
Coordinate across clinical leadership
Ensure successful deployments
Implement customer success metrics
Refine customer success metrics
Measure clinical outcomes
Measure account health
Act as primary escalation point
Ensure swift resolution
Ensure sustained customer confidence
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Engineering teams; Clinical teams; Sales teams; Hospital IT; Nursing education; Clinical leadership
Communication Scope
Interpersonal skills; Communication skills; Influence stakeholders
Process & Methodology
Project management, Implementation projects
Full Job Description
ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. Location Requirement We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified. ABOUT THE ROLE As a Customer Success Executive – for our Nurse Co Pilot product at Hippocratic AI, you will be responsible for driving adoption, retention, and expansion across our hospital and health system customer base, helping nursing teams realize the full clinical and operational value of our AI-powered virtual nursing solution. You will own the full p
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