Hippocratic AI

Healthcare

CustomerSuccessExecutive-NurseCo-Pilot

$155–215k ~AI est. Palo Alto, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Customer Success Executive - Nurse Co-Pilot at Hippocratic AI. Skills: Customer success, Virtual nursing, AI in healthcare. Lead implementation and onboarding. Build trusted relationships”

What You'll Achieve.

Reduced nurse burnout; Improved patient throughput; Enhanced care delivery; Achieve defined clinical outcomes; Achieve operational efficiencies; Achieve measurable ROI

Industry & Context.

Healthcare
Eligibility Requirements

25% travel

What They're Looking For.

Must Have

Bachelor's degree, 5-8 years customer success experience, 5+ years leadership experience, Active RN license with BSN, Experience in virtual nursing, Telehealth experience, AI-enabled clinical understanding, Demonstrated project management experience, Ability to travel up to 25%

Nice to Have

Leadership experience in clinical setting, Leadership experience in business setting, Experience presenting at nursing conferences, Experience presenting at healthcare technology conferences, Prior SaaS customer success experience, Prior healthtech customer success experience, Prior SaaS account management experience, Prior healthtech account management experience, Prior SaaS implementation experience, Prior healthtech implementation experience, Background in nursing informatics, Background in clinical workflow design, Background in health system operations

What You'll Do.

Lead implementation and onboarding

Build trusted relationships

Partner cross-functionally with teams

Provide customer feedback

Influence roadmap priorities

Champion care model transformation

Engage nursing executives

Demonstrate value of AI

Serve as strategic advisor

Achieve clinical outcomes

Achieve operational efficiencies

Achieve measurable ROI

Drive customer retention

Drive customer expansion

Identify opportunities to grow adoption

Expand Nurse Co Pilot footprint

Manage complex implementation projects

Coordinate across hospital IT

Coordinate across nursing education

Coordinate across clinical leadership

Ensure successful deployments

Implement customer success metrics

Refine customer success metrics

Measure clinical outcomes

Measure account health

Act as primary escalation point

Ensure swift resolution

Ensure sustained customer confidence

How You'll Work.

Team & Collaboration

Cross-functional teams; Product teams; Engineering teams; Clinical teams; Sales teams; Hospital IT; Nursing education; Clinical leadership

Communication Scope

Interpersonal skills; Communication skills; Influence stakeholders

Process & Methodology

Project management, Implementation projects

Full Job Description

ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.   WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. Location Requirement We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.   ABOUT THE ROLE As a Customer Success Executive – for our Nurse Co Pilot product at Hippocratic AI, you will be responsible for driving adoption, retention, and expansion across our hospital and health system customer base, helping nursing teams realize the full clinical and operational value of our AI-powered virtual nursing solution. You will own the full p

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