Hippocratic AI
Healthcare
CustomerSuccessExecutiveNurseCoPilot
“Customer Success Executive - Nurse Co-Pilot at Hippocratic AI. Skills: Customer Success, Account Management, Virtual Nursing, Healthcare AI. Lead implementation and onboarding. Build trusted relationships”
What You'll Achieve.
Ensure rapid time-to-value; Achieve defined clinical outcomes; Achieve operational efficiencies; Achieve measurable ROI; Grow unit adoption; Expand Nurse Co Pilot footprint; Successful deployments at scale; Measure adoption; Measure utilization; Measure clinical outcomes; Measure account health
Industry & Context.
Complex deployment challenges; Clinical workflow challenges
Ability to travel up to 25%
What They're Looking For.
Must Have
Bachelor's degree, 5-8 years customer success, 5+ years leadership positions, Active RN license, BSN degree, Experience in virtual nursing, Experience in telehealth, Experience in AI-enabled clinical, Demonstrated project management experience, Ability to travel up to 25%
Nice to Have
Leadership experience in clinical setting, Leadership experience in business setting, Experience presenting at nursing conferences, Experience presenting at healthcare technology conferences, Prior experience in SaaS company, Prior experience in healthtech company, Background in nursing informatics, Background in clinical workflow design, Background in health system operations
What You'll Do.
Lead implementation and onboarding
Build trusted relationships
Partner cross-functionally
Provide customer feedback
Influence roadmap priorities
Champion care model transformation
Engage nursing executives
Demonstrate value of AI
Serve as strategic advisor
Achieve clinical outcomes
Achieve operational efficiencies
Achieve measurable ROI
Drive customer retention
Drive customer expansion
Identify opportunities to grow adoption
Expand Nurse Co Pilot footprint
Manage complex implementation projects
Coordinate across hospital IT
Coordinate across nursing education
Coordinate across clinical leadership
Ensure successful deployments
Implement customer success metrics
Refine customer success metrics
Measure clinical outcomes
Measure account health
Act as primary escalation point
Ensure swift resolution
Ensure sustained customer confidence
How You'll Work.
Team & Collaboration
Cross-functionally with Product; Cross-functionally with Engineering; Cross-functionally with Clinical; Cross-functionally with Sales; Hospital IT coordination; Nursing education coordination; Clinical leadership coordination
Communication Scope
Interpersonal skills; Communication skills; Influence clinical stakeholders; Influence administrative stakeholders
Process & Methodology
Project management, Implementation projects
Applying for this Customer Success Executive - Nurse Co-Pilot role?
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