Hippocratic AI
healthcare
CustomerSuccessExecutive,LifeSciences
“Customer Success Executive, Life Sciences at Hippocratic AI. Skills: pharmaceutical industry knowledge, AI fluency, consultative presence, client relationship management, program delivery. Serve as the primary strategic advisor to pharmaceutical and life sciences clients, building trusted relationships with business, product, medical affairs, commercial, and marketing leaders. Lead executive-level engagements including strategic planning sessions, business reviews, and joint roadmap workshops wi”
What You'll Achieve.
improve patient outcomes; meeting pharma and regulatory standards; demonstrate value and drive pipeline
Industry & Context.
minimum of 25-40% travel to client sites, industry conferences and partner meetings, which may include overnight or out-of-state trips.
What They're Looking For.
Must Have
5+ years of experience in client-facing roles such as management consulting OR customer success or strategic account management, or program delivery, with at least 3 years serving pharmaceutical, life sciences, medtech or biotech clients., Bachelor's degree from an accredited university is required., Demonstrated track record of managing complex, multi-stakeholder engagements with pharma or life sciences organizations from scoping through delivery and post-launch adoption., Understanding of the pharma product lifecycle and at least one of the following: commercial operations, medical affairs, drug safety/pharmacovigilance, patient support hub services, drug information, clinical trial operations, or market access workflows., Proven ability to build and maintain executive-level client relationships and influence senior decision-makers., Excellent executive communication and presentation ability to distill complex technical concepts into compelling business narratives for non-technical audiences., Hands-on experience navigating pharma-regulated environments and collaborating directly with legal, compliance, and quality assurance stakeholders on technology deployments.
Nice to Have
Advanced degree (MBA, MS, or PhD) in life sciences, health informatics, business, or a related field., Background in consulting (e. g. , McKinsey, BCG, Deloitte, Accenture Life Sciences) or strategic advisory roles within pharma., Existing network of relationships within pharma/life sciences decision-making organizations., Experience with pharma supplier qualification processes, computerized system validation, or SaMD regulatory frameworks., Working knowledge of AI and digital technologies, with the ability to credibly engage both technical and business stakeholders. Understanding of how these solutions apply within regulated industries, including safety, validation, and governance considerations.
What You'll Do.
Serve as the primary strategic advisor to pharmaceutical and life sciences clients
building trusted relationships with business
and marketing leaders
Lead executive-level engagements including strategic planning sessions
and joint roadmap workshops with client stakeholders.
Co-develop and maintain a client-aligned implementation roadmap with milestones
and deployment timelines across agreed upon use cases
Drive end-to-end program delivery by coordinating across HAI internal teams and pharma client counterparts
Champion a voice-of-the-customer feedback loop
synthesizing client insights to influence Hippocratic AI’s product roadmap and prioritization.
Collaborate with engineering marketing and sales to develop case studies
and client success stories that demonstrate value and drive pipeline.
How You'll Work.
Team & Collaboration
coordinating across HAI internal teams and pharma client counterparts; Collaborate with engineering marketing and sales
Communication Scope
executive communication; presentation ability; distill complex technical concepts into compelling business narratives for non-technical audiences
Process & Methodology
managing complex, multi-stakeholder engagements from scoping through delivery and post-launch adoption, co-develop and maintain a client-aligned implementation roadmap with milestones, and deployment timelines, Drive end-to-end program delivery
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