ServiceNow
Technology
CustomerSuccessExecutive
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“Customer Success Executive at ServiceNow. Skills: Customer Success, Digital Transformation, Strategic Advisory, Account Management. Drive post-sales success. Lead customer's post-sales transformation”
What You'll Achieve.
Ensure predictable renewals; Maximize impact of ServiceNow; Deliver on business outcomes; Ensure long-term value; Ensure long-term success; Meet critical operational KPIs; Drive new revenue opportunities; Ensure milestones are met; Ensure value is realized
Industry & Context.
Problem-solving; Analyze business challenges; Solve business challenges; Identify risks; Develop strategies
What They're Looking For.
Must Have
10+ years in management consulting, 10+ years in solution consulting, 10+ years in leadership role, Experience leveraging AI, Experience leading large-scale digital transformations, Experience in SaaS environments, Experience in enterprise software environments, Proven ability to engage senior executives, Proven ability to influence senior executives, Proven ability to build relationships with senior executives, Demonstrated success leading customer success teams, Demonstrated success leading consulting teams, Demonstrated success managing strategic accounts, Ability to identify complex business challenges, Ability to analyze complex business challenges, Ability to solve complex business challenges, Experience working across multiple departments, Experience driving alignment across departments, Experience managing stakeholders in large organizations, Ability to navigate dynamic environments, Ability to adjust strategies, Skilled at designing scalable processes, Skilled at implementing scalable processes, Skilled at designing repeatable processes, Skilled at implementing repeatable processes, Hands-on approach to drive execution, Exceptional ability to communicate complex ideas, Foster collaboration across teams, Influence stakeholders at all levels, Deep understanding of customer challenges, Deep understanding of customer needs, Deep understanding of customer motivations, Focus on delivering value-driven solutions, Ensure long-term customer success
Nice to Have
Enterprise-level SaaS transformation background, Strategic advisory background, Deep expertise in technology-enabled business transformations, Proven ability to advise at the executive level
What You'll Do.
Drive post-sales success
Lead customer's post-sales transformation
Align ServiceNow's offerings to customer goals
Bring industry thought-leadership
Foster relationships with C-Level executives
Deliver on business outcomes
Partner with Account Executives
Create integrated pre- and post-sales strategies
Execute integrated pre- and post-sales strategies
Deliver long-term value for customer
Deliver long-term value for ServiceNow
Leverage resources to ensure success
Identify potential risks to success
Develop strategies to overcome risks
Ensure smooth path toward value realization
Guide Customer Success team
Inspire Customer Success team
Meet operational KPIs
Align customer roadmap
Drive new revenue opportunities
Build relationships with ServiceNow leaders
Incorporate customer feedback
Drive continuous improvement
Align business transformation insights
Ensure long-term organizational success
Drive innovative solutions for customers
Help customers achieve long-term goals
Foster agility within the team
Foster calculated risk-taking within the team
Establish success metrics with customer
Establish success milestones with customer
Review progress regularly
Refine business transformation plans
How You'll Work.
Team & Collaboration
Partner with Account Executives; Work with internal teams; Build relationships with leaders; Collaboration across teams
Communication Scope
Communicate complex ideas
Process & Methodology
Roadmap planning
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Customer Success Executive is responsible for providing strategic leadership and driving the execution of post-sales activities across our most valuable accounts within the Enterprise, Industries, and Commercial sectors. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. What You Get to Do in This Role: * Drive Post-Sales Success : Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes. * Collaborate Strategically : Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success. * Mitigate Risks and Drive Value : Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensur
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