Hippocratic AI
Healthcare
CustomerSuccessExecutive
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“Customer Success Executive at Hippocratic AI. Skills: Customer Success, Health Systems Experience, Onsite Implementation, Relationship Building. Serve as implementation and customer success lead. Own post-sale delivery”
What You'll Achieve.
Ensure measurable outcomes; Ensure durable change; Ensure ongoing adoption; Ensure measurable, sustained success; Improve patient care outcomes; Improve operational efficiencies
Industry & Context.
Address operational concerns; Identify opportunities to improve workflows
Physically present at client sites every week, Minimum of 25-50% travel, Ability to satisfy client-specific credentialing requirements
What They're Looking For.
Must Have
Bachelor’s degree from an accredited university, 5+ years of health systems experience, Experience leading complex, onsite implementations in clinical or operational healthcare environments, Exceptional relationship-building skills across an organization, from front-line staff to executives, understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements, Experience working with cross-functional teams in a fast-paced startup environment, project management skills with the ability to manage multiple workstreams onsite, Comfortable operating autonomously in a client-embedded role, Ability to satisfy client-specific credentialing requirements
Nice to Have
Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings, Advanced knowledge of healthcare workflows and compliance standards, Background in healthcare consulting, transformation initiatives, or system-wide implementations, Experience presenting outcomes and best practices at conferences or executive forums
What You'll Do.
Serve as implementation and customer success lead
Own post-sale delivery
Build and maintain relationships with healthcare staff
Lead product implementations
Train nursing teams and healthcare staff
Identify opportunities to improve workflows
Manage day-to-day client relationships
Establish and track metrics
How You'll Work.
Team & Collaboration
Collaborate with internal teams such as product, sales, and engineering; Collaborate with client leadership teams
Communication Scope
Seamless communication
Process & Methodology
Manage multiple workstreams onsite
Full Job Description
ABOUT US Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. WHY JOIN OUR TEAM Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. ABOUT THE ROLE Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms. As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. You will own post-sale execution — ensuri
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