CustomerSuccessEngineer

ABOUT SPRIG Sprig is building the AI-native successor to legacy survey tools, like Qualtrics, Medallia, and SurveyMonkey. We believe the future of experience research won’t be powered by slow, siloed platforms. It will be fast, intelligent, and deeply integrated into how modern teams build great products. Our mission is to make deep customer understanding effortless and always on. With Sprig, product teams no longer guess. They know. We are creating a future where AI uncovers insights, accelerates workflows, and enables teams to deliver exceptional customer experiences in real-time. Companies like Notion, Figma, Coinbase, and TripAdvisor already use Sprig to stay closer to their customers than ever before. We’re scaling quickly toward $100M ARR, launching new AI-powered capabilities, and expanding our impact across the world’s most innovative companies. If you're energized by bold ideas, rapid growth, and the opportunity to redefine an entire category, we'd love to meet you. ABOUT THE ROLE As a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You’ll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform. This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You’ll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements. This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment. This is a hybrid role (4x week, Wednesdays are WFH) based in either our San Francisco or New York City office. YOUR IMPACT - Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deploymen