Scandit
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Scandit. Skills: Customer Success Engineering, Technical advisory, Customer outcomes. Own customer outcomes end-to-end. Act as customer's advocate within Scandit”
What You'll Achieve.
Customer adoption; Customer value realization; Customer renewal; Customer health; Customer growth
Industry & Context.
Figure things out
What They're Looking For.
Must Have
3+ years in customer-facing post-sales or technical-presales role at a B2B SaaS company, Genuinely technical: read or written code, built integrations, or shipped software, Can hold your own with engineers, Communicator: Comfortable presenting and writing for both business and technical audiences, Strategic and analytical thinker, Solid understanding of enterprise IT architectures, Highly organized with project management and execution instincts, Dependable: Notice when something is off and take initiative to fix it or pull in right people, Cross-functional collaborator across Sales, Product, Engineering, Support, and Marketing, Comfortable with ambiguity and willing to figure things out, Curious by default
Nice to Have
Software engineering background, Experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter), Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data capture, Experience with Salesforce, Experience with a CS platform such as Planhat or Gainsight, Comfort using AI development tools to accelerate technical work
What You'll Do.
Own customer outcomes end-to-end
Act as customer's advocate within Scandit
Ensure customers get most out of Scandit investment
Own portfolio of key US enterprise accounts
Drive measurable outcomes against adoption
Become deep expert in Scandit's products
Guide customers through technical decisions
Lead discovery conversations
Translate customer business needs into feasible Scandit solutions
Help customers integrate Scandit into their broader enterprise
Build and configure tailored share code snippets
Build small integrations to unblock customers
Run QBRs with technical and business stakeholders
Identify at-risk accounts early
Lead spot expansion opportunities
Partner with sales to act on expansion opportunities
Represent voice of the customer internally
Use modern AI tooling to accelerate customer-facing technical
How You'll Work.
Team & Collaboration
Partnering closely with Sales, Product, Engineering, and Support; Collaborate closely with European colleagues
Communication Scope
Presenting; Writing
Process & Methodology
Project management, Execution instincts
Full Job Description
Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level. Your opportunity We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts across Scandit's product portfolio. This is a more technical Customer Success role than most. We're looking for someone who can hold their own in conversations with engineering and product stakeholders on the customer side, build and configure demos, share code snippets to unblock integrations, and act as a credible advisor on implementation decisions. Not just manage the relationship. You'll own customer outcomes end-to-end: adoption, value realization, renewal, health, and growth. You'll be the customer's advocate within Scandit, partnering closely with Sales, Product, Engineering, and Support to ensure customers get the most out of their Scandit investment. Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions Lead discovery conversations to translate customer business needs into feasible Scandit solutions Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem Build and configure tailored demos; share code snippets and small integrations to unblock customers Run workshops, adoption reviews, and QBRs with both technical and business stakeholders Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to ac
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