SafetyCulture
Technology
CustomerSuccessEngineer
“Customer Success Engineer at SafetyCulture. Skills: Technical solution design, API integrations, AI tools. Own technical solution design. Design integrations”
What You'll Achieve.
Ensure customers integrate deeply; Realise measurable operational outcomes; Accelerate time-to-value; Realising value from platform faster; Reduced implementation cycle times; Lower escalation rates
Industry & Context.
Customer-first problem solver; Resolve technical blockers; Troubleshooting API integrations
What They're Looking For.
Must Have
Proven ability to design and implement data solutions, Comfortable building across scripting or programming languages, Able to navigate enterprise system architectures, Confident reading API documentation, Background spanning software development and data, Translates fluently between technical and non-technical audiences, Stays organised across high-volume, Customer-first problem solver, Self-directed, Team-first mindset, Uses AI tools to accelerate integration work, Applies AI coding assistants fluently, Proficient with AI tools
Nice to Have
AI-generated code evaluation
What You'll Do.
Own technical solution design
Design data workflows
Implement working solutions
Build implementation plans
Communicate technical platform capabilities
Resolve technical blockers
Act as technical bridge
Capture customer integration feedback
Route customer integration feedback
Build lightweight technical solutions
Extend platform capability
Advise customers on integration architecture
Connect SafetyCulture to systems
Partner with API team
Resolve complex customer requirements
Advocate for platform improvements
How You'll Work.
Team & Collaboration
GTM teams; Product Design Engineering; Customer Success Managers; Account Executives; API Integrations Engineering; Technical Architects
Communication Scope
Technical platform capabilities; Customer-facing session
Process & Methodology
Scoping, Implementation planning
Applying for this Customer Success Engineer role?
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How to Apply on Lever
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- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
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