CustomerSuccessEngineer

## Description We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving: factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big, but the ownership is personal. Every full-time team member gets equity: real skin in the game. When we grow, you do too. This next chapter is about scaling with intelligence, not just size, fueled by operational maturity, a clear vision, and a strong focus on AI. ## Role Purpose This Customer Success Engineer role exists to unlock technical value for SafetyCulture’s Enterprise customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design & Engineering (PDE). ## Key Responsibilities Own technical solution design for Enterprise customers: from scoping integrations and data workflows through to working implementations that enable full platform value. Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts. Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle. Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback tha