Postman
Technology
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Engineer at Postman. Skills: Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager. Unblock customers. Identify patterns”
What You'll Achieve.
Shorten time to value
Industry & Context.
Problem solving; Adaptive problem solving
What They're Looking For.
Must Have
6-8+ years technical customer-facing role, Computer Science or Engineering foundation, Experience with JavaScript and Node.js or TypeScript, Deep understanding of APIs, Deep understanding of developer workflows, Deep understanding of modern DevOps practices, Proven ability to scope ambiguous problems, Proven ability to deliver working solutions quickly, Experience building technical collateral, Comfort engaging individual developers, Comfort engaging enterprise architects, Comfortable in Postman, Familiar with GitHub, Familiar with AWS, Familiar with Azure, Familiar with other pipelines, Understand how enterprises build software, Bilingual - French Speaking
Nice to Have
Portfolio of 'built things'
What You'll Do.
Build preventative solutions
Understand business objectives
Translate objectives to technical reality
Perform deep technical discovery
Understand customer stack
Design production implementation paths
Build reusable assets
Capture customer challenges
Propose interim solutions
Document product gaps
Design pragmatic solutions
Help unblock customers
Help activate customers
How You'll Work.
Team & Collaboration
Partner with CSMs
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you'll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base. As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn't quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers. We don’t believe in reinventing the wheel each time. Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into
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