Postman
Tech / AI / Software
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Success Engineer at Postman. Skills: technical solutioning, architecting workflows, guiding integrations, building reusable assets, technical discovery, designing implementation paths. partner closely with Customer Success Managers and own the “How” of technical solutioning. turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base”
What You'll Achieve.
Value Acceleration at Scale; shorten time to value for future customers; deliver working solutions quickly
Industry & Context.
solve real problems at scale; solve for one customer, you're solving for hundreds; scope ambiguous problems and deliver working solutions quickly; Adaptive Problem Solving; pragmatic solutions
What They're Looking For.
Must Have
6-8+ years in a technical customer-facing role, foundation in Computer Science or Engineering (degree or equivalent real-world experience), Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages, Deep understanding of APIs, developer workflows, and modern DevOps practices, Proven ability to scope ambiguous problems and deliver working solutions quickly, Experience building technical collateral that scales - scripts, templates, automation tools, Comfort engaging both individual developers and enterprise architects, understand how enterprises actually build and ship software
Nice to Have
Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager experience, Comfortable in Postman, familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines
What You'll Do.
partner closely with Customer Success Managers and own the “How” of technical solutioning
turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base
consult on the technical implementation path
figure out how to make it happen
turning individual solutions into reusable assets that shorten time to value for future customers
unblock customers facing everything from basic setup issues to complex architectural challenges
identify patterns and build solutions that prevent those problems from happening again
Partner with CSMs to understand the business objectives
then translate those into technical reality
deep technical discovery
understanding their entire stack
and designing implementation paths that actually work in production
Build reusable assets such as technical guides
or reference implementations that scale best practices across customers
Capture customer challenges
propose interim solutions
and document gaps to inform product roadmap discussions
design pragmatic solutions (workarounds
etc. ) to help unblock and activate customers
How You'll Work.
Team & Collaboration
partner closely with Customer Success Managers; collaboration
Communication Scope
honest communication
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale. You will partner closely with Customer Success Managers and own the “How” of technical solutioning. This is a consultative role that requires both depth and versatility. This is no support role; you'll be the technical architect of Customer Success, turning complex and nuanced challenges into repeatable solutions that benefit our entire enterprise customer base. As a CSE, you consult on the technical implementation path. When a customer needs to get from point A to point B, you figure out how to make it happen - whether that means architecting workflows within Postman, guiding integrations, or creating pragmatic workarounds when the product doesn't quite fit. A key part of this role is turning individual solutions into reusable assets that shorten time to value for future customers. We don’t believe in reinventing the wheel each time. Success in this role requires a blend of technical expertise, systems thinking, and the ability to translate complex business objectives into
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