PostHog
Technology
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Engineer at PostHog. Skills: Customer relationships, Retention, Technical troubleshooting. Engage with customers. Ensure customer retention”
What You'll Achieve.
Ensure customer retention; Ensure customer growth
Industry & Context.
Troubleshooting; Investigating issues
What They're Looking For.
Must Have
Technically capable, Comfortable working with code, Troubleshoot customer issues, Advise on configuration best practices, Understand how product teams work, Help users remove blockers, Work at scale
Nice to Have
Experience with developer tools, Product analytics experience, Session replay experience, Feature flags experience, A/B testing experience, Data warehouse experience, Data pipeline experience, Pre-sales experience, Technical Account Manager experience
What You'll Do.
Engage with customers
Ensure customer retention
Ensure customer growth
Solve customer problems
Build relationships with users
Own customer feedback
Investigate technical issues
Respond to customer messages
Monitor customer usage
Act early on customer health issues
How You'll Work.
Team & Collaboration
Product teams; Wider PostHog team
Full Job Description
ABOUT POSTHOG Product development used to mean manually writing code, running analysis, diagnosing bugs, and rolling out changes using dozens of tools. PostHog is the only platform that acts like a co-pilot for you (and your AI agents) to do it all – autonomously. We started with open-source product analytics, launched out of Y Combinator's W20 cohort https://posthog.com/handbook/story. We've since shipped more than a dozen products https://posthog.com/products, including: - PostHog Code https://posthog.com/code, the only AI devtool that understands your product, not just your codebase. - A built-in data warehouse https://posthog.com/docs/data-warehouse, so users can query product and customer data together using custom SQL insights. - PostHog AI https://posthog.com/ai, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries. We are: 1. Product-led. More than 450,000 organizations have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit. 2. Default alive https://paulgraham.com/aord.html. Revenue is growing incredibly quickly, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on. 3. Well-funded. We've raised more than $180m from some of the world's top investors. We're set up for a long, ambitious journey. We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible https://posthog.com/deskhog. THINGS WE CARE ABOUT - Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook https://posthog.com/handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions. - Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next base
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