Perplexity AI
Customer Success & Support
CustomerSuccessEngineer
Neural analysis suggests this role is
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“Customer Success Engineer at Perplexity AI. Skills: Customer Success Engineering, Technical Expertise (API and Product Offerings), Customer Troubleshooting, Cross-functional Collaboration, Problem Solving. Become a foremost technical expert for Perplexity AI's API and product offerings. Serve as the dedicated technical resource and advocate for important API and product customers”
What You'll Achieve.
Ensure AI-powered search and question-answering platform delivers exceptional value; Gather insights that drive product improvements; Continuously enhance the user experience; Maintain high standards of innovative AI technology; Ensure the success of customer applications
Industry & Context.
Solving challenging technical problems; Identify technical pain points; Chasing down problems
What They're Looking For.
Must Have
7+ years of experience in software engineering or similar roles, with a focus on application development, tooling and automation, Excellent proficiency in Python/NodeJS and developing scalable applications, Good knowledge of a Cloud Service Provider (e. g. AWS) platform, Hands-on experience in using Agentic Coding (Claude Code, Codex etc. ), Bachelor’s degree in Computer Science or a related field, Proven ability to identify technical pain points in both our solutions and our customers’ implementations
Nice to Have
track record of building relationships with customers and cross-functional teams to drive performance improvements, Humble attitude, eagerness to help others, and willingness to acquire new knowledge to support team and customer success, Ability to operate with high efficiency, adeptly switch between contexts, work on multiple projects simultaneously, and prioritize effectively, Experience building prototypes or applications using AI-powered APIs, with a deep understanding of the AI and search technology landscape, Preference for short, deep-dive projects that involve chasing down problems and understanding diverse use cases
What You'll Do.
Become a foremost technical expert for Perplexity AI's API and product offerings
Serve as the dedicated technical resource and advocate for important API and product customers
Provide in-depth troubleshooting assistance to customers
Educate customers on optimal use of platforms
Resolve issues by partnering with Enterprise
Translate learnings from customer issues into scalable solutions
Implement improvements and automations with Engineering
Customer Experience and Go-To-Market teams
Build relationships with customer leaders and operators to ensure application success
How You'll Work.
Team & Collaboration
Collaborate directly with strategic enterprise accounts; Partner with the Enterprise, Mobile, and API teams to resolve issues; Engage leaders internally or with customers; Coordinate resources across multiple teams; Work with Engineering, Customer Experience and Go-To-Market teams; Build relationships with cross-functional teams
Process & Methodology
Ability to work on multiple projects simultaneously, Prioritize effectively
Full Job Description
About the Team The Support team at Perplexity AI is the frontline of our user experience, dedicated to ensuring that our AI-powered search and question-answering platform delivers exceptional value to our diverse user base. We work tirelessly to understand user needs, resolve issues, and gather insights that drive product improvements. Our team collaborates closely with Product, Technical staff, and other departments to continuously enhance the user experience and maintain the high standards of our innovative AI technology. About the Role We are seeking a talented Customer Success Engineer to join our team and collaborate directly with our strategic enterprise accounts. In this role, you will be at the forefront of solving challenging technical problems faced by our customers. As a key member of our technical troubleshooting team, you will provide expert guidance to both our customers and internal teams on complex issues within our environment. Your contributions will be vital in building knowledge within the team and driving strategic initiatives for organizational and process improvements. Key Responsibilities - Become one of the foremost technical experts for our API and product offerings at Perplexity AI. - Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms. - Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed. - Translate learnings from customer issues into scalable solutions, working with Engineering, Customer Experience and Go-To-Market teams to implement improvements and automations. - Build strong relationships with customer leaders and operators to ensure the success of their applications. Essential Qualifications - 7+ years of experience in software engineering or similar roles, with a
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