Nirmata
Technology
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Success Engineer at Nirmata. Skills: Kubernetes, AI, Customer Success, Technical Leadership. Build working solutions against live production systems. Demonstrate provable ROI and actual results”
What You'll Achieve.
Ensure alignment of Nirmata’s solution to key customer pain points; Ensure successful adoption of Nirmata’s solution; Deliver value and ROI realization
Industry & Context.
Diagnose complex technical problems; Root cause
What They're Looking For.
Must Have
4+ years of professional experience in engineering or technical consulting, Bachelor of Arts/Science or equivalent degree in Computer Science or a related area of study, Deep, hands-on experience with Kubernetes, containers, and container runtimes, Mandatory communication skills for presenting complex technical prognosis and impact to senior management
Nice to Have
Kubernetes experience a plus
What You'll Do.
Build working solutions against live production systems
Demonstrate provable ROI and actual results
Provide expertise to use Nirmata’s AI solutions
Verify and implement detailed technical design solutions
Ensure successful platform adoption
Lead key customer initiatives
Understand business implications
Architect solutions that meet operational
Provide design and operational solutions for enterprise adoption
Build necessary tools and automation
Gather field insights
constructive product feedback
Manage technical escalations
Educate customers with deep technical knowledge
Document best practices for developing and deploying Nirmata
Assist customers in defining
and documenting financial
How You'll Work.
Team & Collaboration
Engineering teams; Product teams
Communication Scope
Presenting complex technical prognosis; Impact to senior management
Full Job Description
At Nirmata, our mission is to accelerate adoption of cloud native technologies for enterprises. We believe that software can radically transform the world and are building a solution to help enterprises deliver and operate mission critical software at scale. Nirmata is an AI powered Kubernetes governance platform. Customer Success Engineer, NIRMATA As a Customer Success Engineer (CSE) at Nirmata, you will act as an advocate that forms a critical bridge between our product velocity and the complex, real-world environments of our Fortune 500 customers. Unlike traditional roles, an CSE is embedded within the customer's ecosystem to ensure alignment of Nirmata’s solution to key customer pain points, successful adoption of Nirmata’s solution, delivering value and ROI realization. You will be the single point of contact for all technical matters for your customer, providing leadership in architecting and operationalizing Nirmata’s solution in customer environments. This role is a live R you will actively discover hidden workflow gaps and feed field insights back to our Engineering and Product teams to shape the future of the Nirmata platform. Responsibilities Custom Engineering & Proof of Value: Build working solutions against live production systems to demonstrate provable ROI and actual results tied to specific customer data and environments. Cloud Native and AI Expert: With Kubernetes becoming the orchestrator of all software and AI, you will be an expert that goes deep in Kubernetes and Nirmata solutions to build and run AI as well as provide expertise to use Nirmata’s AI solutions to customer problems. Enterprise Implementation: Verify and implement detailed technical design solutions to address complex problems identified by customers, ensuring successful platform adoption. Technical Leadership: Lead key customer initiatives by understanding business implications and architecting solutions that meet operational, integration, and scaling requirements. Operational Exc
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