Nexla
CustomerSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Success Engineer at Nexla. Skills: Python, SQL, REST APIs, technical support, troubleshooting, problem-solving. Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team. Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.”
What You'll Achieve.
ensure our customers achieve their data goals.
Industry & Context.
Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution.; Excellent analytical abilities with attention to detail.; digging into logs to solve intricate problems
Willingness to work in rotational shifts(including nights and weekends), Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
What They're Looking For.
Must Have
Minimum of 3-5 years of relevant work experience in technical support or related fields., dedication to customer satisfaction and advocacy., Excellent written and verbal communication skills in English., Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution., teamwork skills with a commitment to fostering a positive, ego-free workplace culture., Ability to work in a fast-paced, highly collaborative, and global environment., Excellent analytical abilities with attention to detail., Python programming, Intermediate to advanced experience with databases (SQL, Oracle, Postgres, MySQL, MS SQL Server), Extensive experience and a solid understanding of REST APIs and various authentication mechanisms (OAuth2, SSO, token-based authentication)., Proficiency in quickly writing Python or Shell scripts to assist in debugging or setting up alerts., Good knowledge of data operations, especially with file formats such as CSV, XML, JSON, and Parquet., Experience with multiple operating systems, including Windows and UNIX/Linux
Nice to Have
Familiarity with Apache Airflow is an added advantage.
What You'll Do.
Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team
Take end-to-end ownership of customer cases
including initial troubleshooting
identification of root cause
Provide troubleshooting support to Nexla customers via multiple channels (email
Investigate incidents utilizing the Nexla environment
and other troubleshooting tools.
Drive root cause analysis in close partnership across several Engineering teams.
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales
Provide Support for product releases
How You'll Work.
Team & Collaboration
Drive root cause analysis in close partnership across several Engineering teams.; share this knowledge across the team.; correspondence to other field teams like Sales, Customer Success
Communication Scope
Excellent written and verbal communication skills in English.; effective communication skills
Full Job Description
About Nexla Nexla is the leading Integration platform, built with AI, for AI. Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents, Agents, Applications, and APIs into a single design pattern. We accelerate the development of solutions for GenAI, Analytics, and Inter-company data. Nexla makes data users and developers up to 10x more productive by delivering a true blend of no-code, low-code, and pro-code interfaces. Leading companies including DoorDash, LinkedIn, Johnson you will own the technical resolution process end-to-end. Leveraging your expertise in Python, SQL, and REST APIs, you will perform deep investigations into complex data integration issues, drive root cause analysis, and ensure our customers achieve their data goals. If you thrive in a 24x7 global environment and love digging into logs to solve intricate problems, this role is for you. Responsibilities Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution. Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.) Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools. Drive root cause analysis in close partnership across several Engineering teams. Document any known or newly identified solutions in our knowledge base and share this knowledge across the team. Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success Provide Support for product releases Qualifications Willingness to work in rotational shifts(including nights and weekends) M
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